- To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk.
- Create and deliver customer communication in support of any ongoing regulatory and legislative change, as well as all breach and remediation activities.
- Create and deliver targeted, one-off customer communications supporting ongoing product and proposition changes, including pricing and fund related changes.
- Drive digital adoption - through customer campaigns, digitising communications and incorporating promotion of digital adoption across relevant communications
- Ultimately to deliver business targets and to our Customer Outcomes.
- Responsible for designing new digitally enabled communications as we develop and deliver the Digital Transformation and roadmap
- Responsible for delivering proactive digital adoption messages through our communications in order to drive increased online registration, self-service activities which in turn will result in call and paper cost reduction.
- To support the development of an enduring suite of templated communications which will be used to guide consistent, compelling and effective customer communications:
- A consistent set of messages to better educate and inform our customers of the benefit of dealing with us digitally
- Effective communications so that customers can quickly and easily navigate their way to the key information and undertake the correct action.
- Emotionally effective communications so we use these opportunities to build a strong ongoing relationship with customers, which ultimately increases satisfaction.
- A measurement and evaluation structure so performance and success of all communications can be tracked
- Responsible for ensuring all stakeholders across the business understand what putting 'customer at the heart of the business' means and evidencing its contribution towards customer KPI's.
-
Communications Delivery Consultant
1 week ago
M&G plc Stirling, United KingdomAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...
-
Journey Improvement Delivery Consultant
1 week ago
M&G plc Stirling, United KingdomAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...
-
Delivery Consultant
1 week ago
Gillespie People Solutions South Lanarkshire, United KingdomFollowing a growth period, this Lanarkshire based business are recruiting for an experienced and motivated Recruitment Consultant to join their experienced and fun team · This is the ideal role for someone to take the next step in their career in a business who can offer long-ter ...
-
Delivery Consultant
2 weeks ago
M&G plc. Stirling, United Kingdom Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...
-
Recruiter - Delivery Consultant
2 weeks ago
Radian Resourcing Glasgow, United Kingdom**WE ARE GROWING AND HIRING** · RECRUITMENT CONSULTANTS / DELIVERY CONSULTANTS - HEALTH CARE SECTOR · Grow With Us · Work From Our New Offices in Glasgow · Radian Resourcing is a UK wide recruitment business founded on best practice and modern working standards. We are people foc ...
-
Variable Compensation Delivery Consultant
2 weeks ago
NatWest Group Edinburgh, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
-
Delivery Consultant
2 days ago
Meraki Talent Ltd Glasgow, United KingdomJob DescriptionAt Meraki Talent, we're not just growing – we're soaring to new heights · Our teams have experienced remarkable expansion over the past three years, and the momentum is unstoppable. · COVID and economic challenges? Not a hurdle for us, thanks to the unwavering ded ...
-
Delivery Consultant
2 days ago
Meraki Talent Ltd Glasgow, United KingdomAt Meraki Talent, we're not just growing – we're soaring to new heights · Our teams have experienced remarkable expansion over the past three years, and the momentum is unstoppable. · COVID and economic challenges? Not a hurdle for us, thanks to the unwavering dedication and hard ...
-
Delivery Consultant
2 days ago
meraki talent ltd Glasgow, United KingdomAt Meraki Talent, we're not just growing – we're soaring to new heights · If you think you are the right match for the following opportunity, apply after reading the complete description. · Our teams have experienced remarkable expansion over the past three years, and the momentu ...
-
Delivery Consultant
6 days ago
meraki talent ltd Glasgow, United KingdomAt Meraki Talent, we're not just growing – we're soaring to new heights · Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. · Our teams have experienced remarkable expansion over the past three years, and the mome ...
-
Delivery Consultant
1 week ago
Meraki Talent Ltd Glasgow, United KingdomAt Meraki Talent, we're not just growing – we're soaring to new heightsOur teams have experienced remarkable expansion over the past three years, and the momentum is unstoppable. COVID and economic challenges? Not a hurdle for us, thanks to the unwavering dedication and hard work ...
-
Principal Environmental Consultant
1 week ago
Natural Power Stirling, United Kingdom**Who are we looking for and why work at Natural Power?** · We are looking for an experienced consultant with a proven track track record in the delivery of Hydrology and Hydrogeology work packages. Such experience would include delivery of Environmental Impact Assessment chapter ...
-
Assistant Environmental Consultant
1 week ago
Natural Power Stirling, United Kingdom**Who are we looking for and why work at Natural Power?** · Our Assistant Environmental Consultants are responsible for providing technical delivery of fieldwork, data management and reporting aspects of environmental projects (onshore renewables, onshore grid infrastructure, ons ...
-
Communications Compliance Consultant
4 days ago
eFinancialCareers Stirling, United KingdomAt M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities ...
-
Buyer
6 days ago
Escape Recruitment Services Stirling, United KingdomJob Type: Perm · Town/City: Stirling · County: Stirling · Salary/rate: Early Finish on a Friday · Sector: Supply Chain & Procurement · Job ref: SJB61282 · Post Date: · **Shuna Boyle**: · Principal Recruitment Consultant · Procurement & Supply Chain · **Description**: · Our fast- ...
-
Customer Journey Improvement Consultant
1 week ago
M&G plc Stirling, United KingdomAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to m ...
-
Sales Consultant
5 days ago
GTG Stirling, United Kingdom£25,500 with no company car or £23,500 with company car · - On target earnings of £35,000-£40,000 with uncapped earning potential · - A flexible five-day working week · - 33 days' annual leave · - All the training you need to thrive in your role · - Private healthcare · - Life As ...
-
Sales Consultant
1 day ago
GTG Stirling, United Kingdom£25,500 with no company car or £23,500 with company car · - On target earnings of £35,000-£40,000 with uncapped earning potential · - A flexible five-day working week · - 33 days' annual leave · - All the training you need to thrive in your role · - Private healthcare · - Life As ...
-
Consultant Level 1
5 days ago
XPS Pensions Group Stirling, United Kingdom**Consultant Level 1** · **Stirling (hybrid)** · **Permanent** · **Full Time** · XPS Self Invested Pensions is experiencing high growth and we are now looking to hire a Consultant Level 1 to join our vibrant Stirling office with hybrid working. · XPS is an award-winning Pensions ...
-
Consultant Level 1- Self Invested Pensions
1 week ago
XPS Pensions Group Stirling, United Kingdom**Consultant Level 1 - Self Invested Pensions** · **Stirling** · XPS Self Invested Pensions is experiencing high growth and we are now looking to hire a Consultant Level 1 to join our vibrant Stirling office with hybrid working. · XPS is an award-winning Pensions Consultancy with ...
Communications Delivery Consultant - Stirling, United Kingdom - M&G plc.
Description
At M&G our purpose is to help people manage and grow their savings and investments, responsibly.As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities .
To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.
Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people.
We also welcome those who take part in military service and those returning from career breaks.
