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    Senior SQL Analyst - London, United Kingdom - Monica Vinader Ltd

    Monica Vinader Ltd
    Monica Vinader Ltd London, United Kingdom

    Found in: Jooble UK O C2 - 3 days ago

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    Description

    Job Title:
    Senior Customer Analyst

    Location:
    London with monthly travel to Norfolk

    At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive.

    From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

    And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:


    • Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller
    • Jewellery Brand of the Year 2023, Retail Jeweller

    Queen's Award for Enterprise:
    Sustainable Development 2022


    • We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to.

      We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

    Where we need your help

    We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

    The Senior Customer Analyst role is an exciting opportunity to support in delivering the significant digital growth we expect in the coming years.

    In particular, you will view this growth through a commercial customer & product lens.

    You will be the internal ambassador for customer data, encouraging team members at all levels to utilise customer insight to inform decision making.

    Your knowledge of customer segmentation & LTV analysis will drive a shift in our ways of thinking, our short term trading decision making & our longer term strategic planning.

    Be the governor of the critical LTV metric, understand & then educating the wider business how the core variables contributing to the dynamic of this metric are changing over time & subsequently where our opportunities for growth lie


    • Support the retention team in providing customer segment level insight to inform CRM planning, offer code utilisation & in flight campaign/NPD improvements
    • Partner with the analytics engineers to develop meticulous understanding of core returning customer metrics (RFM, repeat rates, revenue per customer, orderer rates, frequency, AOV etc) to tell a clear customer performance story to the wider business & inform key work streams within growth
    Commercial & Product


    • Working closely with Growth & Product stakeholders to identify product level trends through a customer lens to help inform both short term sales & margin optimisation & longer term newness strategy & price architecture
    • Analysing in depth NPD & continuity product performance at an AOV & LTV level by geography to inform both our acquisition & retention strategy
    • Delving into customer level basket analysis to inform both channel optimisation & sets/ categorisation strategy to improve UPT
    Support Growth team in bringing data to the forefront of decision making across trade, customer acquisition & customer retention


    • Utilising our data visualisation tool, build a reporting suite that allows for daily, weekly & monthly actionable insight to be utilised across all functions
    • Weekly support of digital trade decisions, providing insight & recommendations at a customer, channel & geographical level
    Key member of the cross functional data community at MV


    • Collaborator across core commercial functions (growth, product, tech, data) & influencer of prioritisation based on data
    • You will travel to our Holkham Head Office frequently to integrate with & deliver insights to influence product team
    • You are proactively asking the most commercially relevant questions of our data & generating actionable insight on a consistent basis. Where the data is not available, you are influencing the central data product roadmap to incorporate in.
    • Exceptional visualisation of information to ensure digestible across all stakeholders (c-suite to CRM exec)
    Retail experience preferable, with a commercial understanding of the key dynamics in a product led business


    • Extensive experience using customer data
    • Experience using data visualisation tools (Sigma, Power BI, Tableau, GA4)
    • Coding knowledge desirable (SQL, R, Python etc)
    You are flexible


    • You love working in a creative environment
    • Travel Requirements
    Regular travel to our Norfolk office will be required.
    Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. Commercial
    Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all.

    From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

    We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to.

    We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

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