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    Receptionist - Edinburgh, United Kingdom - paretofm

    paretofm
    paretofm Edinburgh, United Kingdom

    Found in: Talent UK C2 - 3 days ago

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    Description

    Job Title :Receptionist

    Location : Edinburgh 2 Freer Street

    ContractType : Permanent FullTime

    Salary:25000

    Overview:

    This is a fulltime role based in Edinburgh for ahighprofile Client. We are looking for the most vibrant excitingenthusiastic candidate. We want team members to be outgoingcustomer focused always willing to help and always willing to own aproblem to completion. To develop a Workplace Experience that meetsand exceeds customer expectation. Joining a MultiSkilled Team indelivery an excellent customer experience whilst ensuring allservices are delivered to contract and legalrequirements.

    Key responsibilities:

    Build and maintain effectiverelationships with customers and internal/external suppliers byresolving service issues and acting as an ambassador for bothPareto and the Customer Property & FacilitiesTeam.

    Guest check in and creating allguest/contractor passes

    Support WSM in managingand prioritise workloads within the team to ensure achievement ofservice standards.

    Maintain OfficeSecurity

    Open up & alarmdeactivation

    Close up & alarmactivation

    Man door & intercommaintaining front door security 8am 7pm

    Meetingand greeting clients

    Daily meeting room bookingservices

    Liase with EAs to ensure each meetingrequirements are met

    Supporting internal eventsincluding set up and derig

    Arrangingcouriers

    Action adhoc guest and employeerequests

    Support with meeting room set up anddaily room checks

    Managing stationarystock

    Placing stationery and food orders forRegional Sites

    Creating passes for new startersmanaging visitors and contractor passesprocess

    Keeping the reception areatidy

    Answering and forwarding phonecalls

    Screening phonecalls

    Sorting and distributing post

    Maintaining front door security and reportingany suspicious activity

    Putting through salesand/or assisting clients making orders

    Must beprepared to fill the gaps and step into any of the facilities rolesin times of constrained resource.

    Adhoc eventsassistance

    Experience andknowledge :

    Excellentcommunication coaching and feedbackskills.

    Experience in a fastpacedenvironment

    Proven experience in a customerservice environment.

    Contract management& negotiation skills.

    PC literate andcompetent in all relevant MS applications i.e. Word Excel andPowerPoint

    KeySkills:

    GoodCommunicator

    Client focusedSkills

    Able to work on own initiative or as teamplayer

    Adaptable to various duties of thepost

    Confident and courteous manner both inperson and on the phone

    Commitment to customercare

    Cultural sensitivity andawareness

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