Jobs

    Customer Account Manager - Stratford-upon-Avon, United Kingdom - SF Recruitment

    SF Recruitment
    SF Recruitment Stratford-upon-Avon, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    SF Recruitment are working with a business based in Stratford upon Avon who are looking for a Customer Account Manager (Customer Service) to join the team on a permanent basis
    Hybrid - Can work 2-3 days from home
    £24,400 per annum plus great benefits - Christmas shut down / Bonus
    Must have a Customer Service / Call Centre background


    Overview of the role:

    • Customer contact primarily by telephone inbound and outbound.
    • Payment negotiation / Arrangement set up by agreement.
    • Script use (calls are audited and scored on a weekly basis).
    • Documenting account discussions and action.
    • Dispute resolution.
    • Social and Communication awareness on call handling.
    • Accurately updating various systems on each call

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