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    Senior Technical Analyst - Durham, County Durham, United Kingdom - Durham University

    Durham University
    Durham University Durham, County Durham, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    What you need to demonstrate when you apply/Person Specification

    Essential Criteria

    Qualifications/Experience
    1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
    2. Professional Microsoft practitioner with knowledge and expertise in IT service provision.
    3. Experience of providing advice and guidance to a range of customers and colleagues.
    4. Experience of implementing policies and procedures.

    Skills/Abilities/Knowledge
    5. Good spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
    6. Strong digital competence across a range digital devices and apps including installing, maintaining and administration of Microsoft (e.g. Azure / Windows Server / System Center) infrastructure and associated software (e.g. Configuration Manager, Operations Manager, Active Directory).
    7. Practical experience with system and service monitoring

    8. A good understanding of modern management (e.g. Powershell, Vulnerability management)

    9. Experience using Incident & Change Management

    10. Knowledge and experience of health and safety issues (such as risk assessments).

    11. Ability to solve problems and decide on and plan appropriate solutions.
    12. Ability to provide support for infrastructure projects (e.g. physical server replacements)
    13. Committed to continuing professional development.
    14. Ability to work collaboratively with other team members to ensure the delivery of high-quality services.
    15. Ability to participate in networks to share and discuss good practice and exchange information.

    Desirable Criteria

    16. ITIL Foundation

    17. Exposure to Agile

    18. A good understanding Azure and Entra ID.

    19. Experience using Backup Management services.

    20. Experience with Virtualisation platforms (e.g. VMware)



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