- To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
- Ensure the customer promptly receives their deliveries in excellent condition every time.
- Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face at the point of delivery
- Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
- Accurate and efficient completion of the delivery of stock to customer's room of choice in a safe and efficient manner.
- Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers' delivery
- Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
- Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act
- Assist in the loading of vehicles as and when required
- Ensure the customer is happy with their delivery before leaving the customer's premises
- Check all returns and collections are made and are correct
- Excellent communication skills both face to face and on the phone
- Problem Solver – Working to resolve customer problems at the point of delivery
- Ability to build rapport with customers
- Takes pride in delivering exceptional customer service
- Be flexible in relation to shifts and duties with excellent timekeeping
- Be smartly presented at all times and have excellent customer service skills and be detail focused
- Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
- Must be willing to upskill to a driver in the future.
- Must hold an existing Driving Licence.
- DBS check will be undertaken
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B&Q Preston Brook Customer Service Home Delivery Technician - Runcorn, United Kingdom - Wincanton
Description
The role:
The Person:
Due to the nature of the work, heavy lifting is required. This includes repetitively handling bulky, heavy weighted items as part of a two-person team on a daily basis – washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is able to carry out this nature of work.
