- To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties – complete repairs on time/first visit
- To complete works to a high standard of quality in line with NHBC/LABC
- To review defects lists and procure any materials required prior to customer appointments
- To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
- To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
- Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
- Maintain accurate records on the Defects Management System
- To organise and prioritise workload
- IT Literate
- Excellent written and verbal communication skills – engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Good practical experience within all aspects of the building industry
- Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades
- Resilient personality and able to maintain a professions image
- Ability to organise and prioritise effectively
- Current driving licence
Customer Care Technician - Cheshire West and Chester, United Kingdom - Hamlyn Jones Ltd
Hamlyn Jones Ltd
Cheshire West and Chester, United Kingdom
1 week ago
Description
We are currently looking to recruit a Customer Care Technician to join a well-established housebuilder based in Warrington.You will be responsible for carrying out the remedial work on recently purchased properties. Patch Plastering, Paining, Hanging Doors etc. Ideally you will from a joinery background, but a good all-rounder is what's required.
Although the office is based in Warrington, the developments are around the Manchester, Liverpool, and Warrington area.
Responsibilities