Jobs

    Customer Care Technician - Cheshire West and Chester, United Kingdom - Hamlyn Jones Ltd

    Hamlyn Jones Ltd
    Hamlyn Jones Ltd Cheshire West and Chester, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    We are currently looking to recruit a Customer Care Technician to join a well-established housebuilder based in Warrington.

    You will be responsible for carrying out the remedial work on recently purchased properties. Patch Plastering, Paining, Hanging Doors etc. Ideally you will from a joinery background, but a good all-rounder is what's required.

    Although the office is based in Warrington, the developments are around the Manchester, Liverpool, and Warrington area.

    Responsibilities


    • To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties – complete repairs on time/first visit
    • To complete works to a high standard of quality in line with NHBC/LABC
    • To review defects lists and procure any materials required prior to customer appointments
    • To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
    • To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
    • Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
    • Maintain accurate records on the Defects Management System
    • To organise and prioritise workload
    Skills Required


    • IT Literate
    • Excellent written and verbal communication skills – engaging with customers, suppliers, partners
    • Pro-active approach with the ability to work independently and as part of a team
    • Good practical experience within all aspects of the building industry
    • Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades
    • Resilient personality and able to maintain a professions image
    • Ability to organise and prioritise effectively
    • Current driving licence
    Please contact Hamlyn Jones or apply direct to this advert for further information