Customer Service Specialist - Harwell, United Kingdom - Ariat Europe Ltd

Ariat Europe Ltd

Verified Company

Harwell, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a vacancy for a Customer Service Specialist, predominantly within the warranty team, who has a passion for customer satisfaction and who has experience working with high-end merchandise.

This is an excellent opportunity if you are looking for a varied role in a fast-paced and growing company

Key Accountabilities:

Reply to retailer and consumer queries in a friendly, professional, timely and efficient manner at all times
Provide guidance across the online ordering process when required
Address and resolve postorder queries or actions regarding payment, shipping, stock allocation, invoicing and delivery
Process retailer warranty claims within the agreed SLA requirements
Ensure the maintenance of the warranty log
Process returns and credits in a timely manner, ensuring customer satisfaction is achieved and that process fluency is maintained at all stages
Utilise a variety of software programs to resolve customer queries and to manually complete returns when required
Coordinate closely with the Area managers and teams across the business
Support colleagues as and when required
All other duties and special projects as assigned

Experience/Skills:

Experience working under pressure in a highvolume environment while maintaining standards in productivity, quality and service
Capacity to multitask and shift focus as required, with an excellent sense of prioritisation and timekeeping
Must be organised, detailoriented and proactive, with an aptitude for process optimisation
Strong interpersonal skills and articulate both in verbal and written communication
Proficient user of IT systems, including MS Office.
Ability to make sound decisions with a strong sense of urgency
Passion for providing exceptional customer service
A positive and teamoriented attitude
Previous customer service experience in the retail industry will be considered advantageous
Ability to establish and build strong communication with other departments and customers
Strong in written and spoken English
Fluency in any European language will be of great advantage

Attributes: