- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
- Proactively seek feedback and resolve customers queries at first touch
- Build relationships with customers through regular communication to ensure capture of any upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
- Oversee customer move ins smoothly and in line with customer requirements
- Ad hoc duties as and when required by the General Manager
- Ensure the capture of billing for all revenue
- Identify and upselling all NewFlex services
- To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes
- Complete all iAuditor checks and resolve any issues within acceptable timeframes
- Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR
- Review and update as necessary the emergency evacuation procedures
- Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
- Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
- Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
- Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
- General administration and coordinating of contractors for planned works
- Ensure the centre operates in line with company policies, procedures and processes
- Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
- Escalate identified issues and risks to the General Manager
- Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
- Validating customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
- Planning and organising
- Building relationships
- Excellent communicator
- Resilient and embraces change
- Team player
- £23,796 per annum
- 33 days Annual Leave (including Bank Holidays)
- Birthday Off
- Volunteering Days
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle Scheme
- NEST Pension Scheme
- Employee Assistance Programme
- Annual Flu Jabs
- Eye Tests
- Training Support Package
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
- Annual Professional Membership Subscription
-
Operations Assistant
3 weeks ago
University of Cambridge Cambridge, United KingdomThe University of Cambridge is seeking two enthusiastic Operations Assistants to support the work of the Accessibility & Disability Resource Centre for two years, fixed-term. · The Accessibility & Disability Resource Centre (ADRC) is part of the Student Support Department within ...
-
Operations Assistant
2 weeks ago
Eclectic Recruitment Ltd Cambridge, United KingdomOur client, based in Central Cambridge, are looking for a proactive Operations Assistant to join them on a full-time, permanent basis (hybrid working available) · **Specific responsibilities** · - Handling all initial enquiries and arranging meetings for senior managers · - Provi ...
-
Operations Assistant
2 weeks ago
PitPat Cambridge, United Kingdom**OPERATIONS ASSISTANT** · Central Cambridge near the station (car / bike parking available) · Our operations team manages procurement, product stock levels, logistics, dispatch, customer support, returns, replacements, and all the other things without which we wouldn't have a wo ...
-
Operations Assistant
2 weeks ago
Carbon13 Cambridge, United KingdomCarbon13 is the venture builder for the climate emergency. We are selecting and supporting thousands of entrepreneurs who will build ventures with the potential to reduce CO2e emissions by over 400 million tonnes a year, by 2040. · We are seeking a highly motivated and organised ...
-
Operations Assistant
2 weeks ago
The Greenhouse Growers Ltd Cambridge, United Kingdom Full timeHello We're the Green House Growers.... · Our Values: Ownership, Energy, Cultivate, Action and Excellence · We've always been at the forefront of reducing environmental impact, whether that is using bumblebees for production or taking care of every drop of water we use. At our nu ...
-
Operations Assistant
2 weeks ago
Hitianland UK Ltd Cambridge, United KingdomTitle: Operations Assistant · Location: UK (specific location TBD) · Company: Hitianland UK Ltd · About Us: We are a new, vibrant modern Asian restaurant opening its doors in the heart of the UK. We are committed to delivering exceptional dining experiences by blending traditiona ...
-
Operations Assistant
2 weeks ago
Eclectic Recruitment Cambridgeshire, United KingdomOur client, based in Central Cambridge, are looking for a proactive Operations Assistant to join them on a full-time, permanent basis (hybrid working available) · **Specific responsibilities** · Handling all initial enquiries and arranging meetings for senior managers · Providing ...
-
Operations Assistant
3 weeks ago
Office Angels Cambridge, United KingdomAre you an extremely well-organised individual looking for a temporary role within a busy education environment? · **ABOUT THE ROLE**: · - Assist with student induction programme · - Create student bank letters and appointments · - Management of student files to keep them to UKVI ...
-
Operations Assistant
3 days ago
Emmaus Cambridge Cambridge, United Kingdom**Operations Assistant** · **Job Title Operations Assistant** · **Accountable to**:Chief Operating Officer · **Working Hours **Full time, 37.5 hours per week including weekend working · **Contract **Permanent · **Location**:Emmaus Cambridge · **Holiday **25 plus bank holidays · * ...
-
Operations Assistant
1 week ago
Pre-Construct Archaeology Cambridge, United KingdomWe seek to recruit an **Operations Assistant** to support our Operations Manager and Management Team with a variety of tasks. · **About the job**: · **Role Summary**: To assist with archaeological operations and provide support with administration, personnel management and logist ...
-
Operations Assistant
2 days ago
The Centre School Cambridge, United KingdomThe Centre School has an exciting opportunity for an experienced, motivated and pro-active Operations Assistant to join their welcoming team. · This new role will support the delivery of invaluable work, and is directly linked to the priorities of the Regional Operations Manager ...
-
Operations Assistant
2 days ago
The Centre School Cambridgeshire, United KingdomThe Centre School has an exciting opportunity for an experienced, motivated and pro-active Operations Assistant to join their welcoming team. · The Centre School is an SEMH Special School. We provide education for approximately 104 students from across Cambridgeshire and surround ...
-
Operations Assistant
1 week ago
Cambridge University Press & Assessment Cambridge, United Kingdom**Operations Assistant Manager** · Contract: Full time, 35 hours per week, permanent · **Salary**: £35,500-£41,700 per annum · Location: Cambridge, Hybrid (Weekly attendance in the office may be required) · **Are you passionate about people? Have you got what it takes to lead a t ...
-
Operations/facilities Assistant
3 weeks ago
Aspire Cambridge Cambridge, United Kingdom**Location**: Cambridge, Cambridgeshire**: · **Employment type**:Permanent / Full Time**: · **Sector**:Trades & Services****: · **salary**: · **£21,630 - £24,288 -**: · Aspire Recruitment are working with a local schooling establishment who are recruiting for an Operations/Facili ...
-
Scientific Operation Assistant
1 week ago
Antibodies Cambridge, United KingdomAs a rapidly expanding organization headquartered in Cambridge (UK), with additional hubs located in the USA and Sweden, we have achieved a remarkable 100% year-over-year growth. This is a thrilling moment to become a part of our team and contribute to our mission of enabling res ...
-
Operations Customer Assistant
1 week ago
Marks & Spencer Cambridge, United Kingdom**Operations Customer Assistant** · **contract Type: Permanent** · **Contracted Hours: 22.5** · **Work Pattern: · - ** · **W1** · **Mon ** · **Tue ** · **Sat ** · **W2** · **Sun ** · **Tue ** · **Fri ** · **Purpose** · - To deliver a great shopping experience for their customers, ...
-
Governance & Operations Assistant
1 week ago
Fauna & Flora International Cambridge, United Kingdom**Salary**:Circa £24,000 per annum · **Start Date**:As soon as possible · **Contract Type**:Permanent · **Location**:Fauna & Flora International, Cambridge, UK. · Founded in 1903, Fauna & Flora International (FFI) is the world's longest established international conservation orga ...
-
Operations & Admin Assistant
1 week ago
Romsey Mill Trust Cambridge, United Kingdom**About us** · Romsey Mill is a charity committed to overcoming disadvantage, challenging injustice and promoting social inclusion with young people, children and families. Each year, we work with over 2,000 individuals and families, from Cambridge city and across areas of Cambri ...
-
Scientific Operations Assistant
3 weeks ago
Antibodies Cambridge, United Kingdom**Location**:On-Site, Cambridge (UK) · **Hours**: 08:00-17:00 · We are a fast-growing company headquartered in Cambridge (UK), with regional hubs in the USA and Sweden, and are experiencing 100% YOY growth. This is an exciting time to join our team and help us achieve our mission ...
-
Finance and Operations Assistant
1 week ago
Office Angels Cambridge, United Kingdom**ABOUT THE ROLE**: · - Processing all incoming invoices · - Manage all student files · - including paperwork management and appointments · - Occasional reception cover · - Filing and general photocopying and scanning · - Keying advance fees and deposits · - Updating advanced fee ...
Centre Operations Assistant - Cambridge, United Kingdom - NewFlex
Description
Location: CambridgeHours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)
Reporting to: General Manager
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.
We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
The Centre Operations Assistant primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes.
We want someone exceptional who can focus on:
Customer Service
Data Protection Awareness
Healthy Working
Fire Safety Plus
Health & Safety Induction
Whistleblowing
Cyber Security
Fraud Prevention
Anti-Money Laundering
Anti-Bribery
Code of Conduct
Unconscious Bias
Knowledge/Experience
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications
REF