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    Customer Service Advisor - Bedford, United Kingdom - Advancing People

    Advancing People
    Advancing People Bedford, United Kingdom

    2 weeks ago

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    Contract
    Description
    Advancing People Multilingual
    • Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Bedford, Bedfordshire As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region.
    Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

    Main ResponsibilitiesAccurately & professionally manage inbound callsDeal with web enquiries in a prompt manorGenerate as well as manage responses back to customers/consumers via Letters, Telephone & Email.

    General administrative duties.
    Taking receipt of returned product and managing the product through to investigation and closure of the issue.
    To carry out translations as required.

    Person Specification Fluent in GermanPrevious experience working in a customer service environmentStrong customer focus and professional approachExcellent communication skills, both oral and writtenExcellent ability to demonstrate innovation and good judgement/problem solving skills when making decisionsAbility to learn new systems and processesGood computer skillsPositive "can do" attitudeThis is a full-time Permanent position offering an annual salary of £27,000 + attractive company benefitsThis role offers flexibility to work from home / Work Remotely.

    Successful Applicant will need to be in Bedford 4 times a year Apply nowAdvancing People Multilingual - Recruitment SpecialistsAdvancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
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