Jobs

    Manager, Account Executive - Elmbridge, Worcestershire, United Kingdom - Absolutely Recruitment

    Absolutely Recruitment
    Absolutely Recruitment Elmbridge, Worcestershire, United Kingdom

    1 week ago

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    Description

    Account ManagerBased in HamptonSalary:
    Our client, a fleet management company is currently looking for an Account Manager to join their team.

    The role of the Account Manager includes being accountable for the overall retention, management and service delivery of a portfolio of new and existing contracts.

    To maximise levels of client satisfaction and contract revenues through proactive operational and strategic relationship management.

    To manage, support and monitor a team of account management staff in ensuring client service levels are consistently at the highest possible.

    To manage and control the day-to-day service delivery attributable to a portfolio of outsourced fleet management and leasing contracts
    To provide support and advise the account management team in delivering the services to the client base
    To cultivate multiple relationships with client organisations with decision makers and influencers at senior, board level through to the driver level
    To manage the production and delivery of comprehensive fleet management reports and contract performance data and review meetings to the client base
    To proactively advise and communicate with each client on areas of fleet management best practices including cost reduction and fleet availability
    To identify, evaluate and implement opportunities for service delivery improvements into the client base
    To utilise the support of the wider business departments in optimising high levels of service delivery to the client base
    To maximise contract revenues and margins within the existing scope of services provided to each client
    To be responsible for compiling, managing and delivering contract retention and extension bids within the portfolio
    To be responsible for compiling, managing and delivering contract retention and extension bids within the portfolio
    To identify, promote and close opportunities for maximising profitability via the provision of additional services and products into the client base
    To forecast, monitor, evaluate and report on performance and management of each contract within the portfolio and provide regular updates to the Director of Client Management
    To be accountable along with the Business Development and team and Support Services Team and wider departments where required in forming the on boarding team with implementing new contract wins into the client portfolio
    To provide regular progress updates and reports during new contract implementation to the director of client management
    To carry out Performance Management Reviews with direct reporting staff

    Strong stakeholder management experience and proven ability to communicate, negotiate, present and influence at the all levels up to and including Executive Board.

    Ability to deliver high levels of customer service and client satisfaction whilst managing client expectation. Significant proven Client Management experience within the sector or related industry.
    Proven experience of leading, coaching and inspiring Client facing teams fostering a culture of high performance.
    Organisation and planning skills. Experience of working with client contact systems and database
    Strong data and analytical skills with complementary ability to transform data into actionable insights
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