Data Insights Manager - London, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice
Service Care Solutions - Criminal Justice
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Service Care Solutions are looking for a Data Insights Manager to work in London for a Government entity.


Job Purpose:


The Senior Data Insights Manager is a role within the IT Service Management department of IDD, reporting into the Head of Service Insights and Improvement.

They will own Data Insights processes, policies and procedures.

They will own the IT Service Management Data Model and be responsible for collating data from across the ITSM estate, ensuring data quality and coherence.

They will enable and support the organisation to deliver reporting and management information including sustainability considerations to senior leadership to support in insights driven decision making.

The Senior Data Insights Manager will have line management responsibilities, including:

  • Oversight of direct reports and line management duties throughout their team
  • Managing team prioritisation and utilisation.
  • Leading recruitment within the Data Insights team.
  • Demonstrating role model values of diversity and inclusion, leadership and embracing change within the team, engaging and maintaining the commitment of staff.
  • Developing a supporting environment for staff, promoting a culture of constructive feedback, learning, development and flexible working.
  • Building an open and collaborative culture within the Data Insights team.

The Senior Data Insights Manager is responsible for:

  • Overseeing the development and maintenance of Data Insights processes, policies, procedures.
  • Overseeing curation of the ITSM Data Model, ensuring that data is of an appropriate quality, coherence and relevance.
  • Supporting Product Teams to build Service Models which will feed into the wider Data Model.
  • Providing SME support to Product Teams and ITSM Capabilities in using the Data Model for Data Insights and service reporting via best practices, tools and templates.
  • Providing data analysis for quarterly strategic roadmaps and Policies, including the identification of sustainability improvement opportunities for inclusion within ITSM and IDD strategies and policies.
  • Providing timely reports up to the Head of Service Insights and Improvement and other leadership via weekly governance forums or as required.
  • Supporting the Data Protection Officer through ensuring alignment to GDPR and other data protection standards, attending Security Forums to seek approvals as required.
  • Identifying use cases and requirements from senior leadership to develop relevant management information.
  • Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve the efficiency of IT Services to enable the Government's diplomatic, development and consular work aroundthe world.
A minimum of ITIL Foundation is required for this role and have active SC Clearance.
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