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    Customer Experience Assistant - Bracknell, Berkshire, United Kingdom - TEKsystems

    TEKsystems
    TEKsystems Bracknell, Berkshire, United Kingdom

    4 days ago

    Default job background
    Part time
    Description
    TEKsystems Global Services is part of TEKsystems, one of the leading IT services and staffing company globally.

    TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions.

    As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes.

    Our experience and expertise mean that we build solid relationships with clients who value our involvement in helping them solve their business challenges.

    Across all our brands in the Allegis Group we foster a strong ethos of driving quality, embedding a positive and dynamic vision for our future, achieving outstanding levels of service as well as creating career opportunities for our people that contribute to our overall success.

    Our goal is to become the services company others aspire to be.
    TEKsystems Global Services EMEA is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. The Customer Service Representative is the link between the Customer Delivery team and our Corporate Services team members.

    The role is responsible for internal and external customer-impacting tasks within TGS EMEA including project administration, global resource administration, pay-bill impacting issues, reporting and accuracy of internal financial data.

    This role works alongside Finance and Delivery partners across a specific portfolio to provide the focus and bespoke requirements that enable us to demonstrate value at our customers as an IT Services business.

    The Project Support Associate will play a key part in supporting the future growth and transformation of our business, so it's essential that the candidate is an active participant in identifying gaps in our current processes while maintaining a high standard of accuracy and efficiency in their BAU tasks.

    The Customer Service Associates will be key partners and specialists for resource management within our services business. Partnering with corporate services teams across TEKsystems globally as TGS EMEA continue along our services growth journey.

    We maintain a high standard of work and performance, while becoming experts in the needs of their customers and living our Corporate Services Core Values.

    Project Resource Management
    Processing project/resource setups and extensions
    Project reconciliations against customer pricing and SOWs
    Project resourcing administration
    Partner with our US and APAC businesses to provide support for global resource delivery
    Project time and expense administration
    Time adjustments and project expense approvals
    Stakeholder Support and Business Partnership
    Delivery Team & Project Co-Ordinator Team
    Allegis Group EMEA
    Field Support Group
    Operational support teams (including finance)
    Sales & commercial team
    Five GCSEs including Maths and English; Two years of work experience in a customer service support capacity
    Ability to maintain strong stakeholder relationships while delivering excellent customer service

    • Proficiency in all Microsoft Office programs.
    #
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