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Farnborough

    Customer Experience Assistant - Farnborough, Hampshire, United Kingdom - Mulberry Recruitment

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    Part time
    Description
    Customer Service Agent


    My client based in Farnborough is a fintech company looking for an experienced and self-driven Customer Service Agent to join their friendly team.

    We are looking for friendly candidates with strong customer service experience who are able to deliver an excellent service.

    Answer email, phone & Live Chat queries.

    Answering general technical queries about the website and mobile app.

    Answering queries regarding customer statements and financial activity.

    Providing a friendly, helpful advice to both parent and child account holders.

    Administrative tasks (monitoring risk alerts, one-off tasks etc.)

    Excellent phone manner

    Ability to be flexible in a role

    Working knowledge of Excel & Word

    30 days of holiday (including all but 3 public hols).

    Your Birthday Day off

    Regular Salary Reviews

    Access to salary sacrifice benefits such as Cycle to Work scheme and Workplace Pension

    Long Service awards

    Workplace pension scheme

    Free tea, coffee, and loads of fruit

    Family-Friendly leave policies

    Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership

    Workplace pension scheme

    Death in service 4x your annual salary

    Enhanced maternity leave

    Westfield Cash Health Plan

    Westfield Rewards (receive discounts at over 600 retailers)

    5 days annual leave carry over


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