Workplace Experience Assistant - Epsom, United Kingdom - CBRE

CBRE

Verified Company

Epsom, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Purpose
We are now looking for a professional and personable workplace experience assistant to join our team.

Our client is located in Epsom Surrey and it is a brand new office with beautiful outdoor spaces close to Epsom Downs.

You will be joining a small team who is responsible for the Customer/Client Experience throughout the office.

Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.

Working Hours: 40 hours per week, Mon-Fri. Shifts are 7:00-16:00, 8:00-17:00 or 9:00-18:00

Key Responsibilities

Provide an exceptional Customer Service experience to site residents and their guests, acting as a point of contact for all enquiries they may have
To assist with the smooth running of the mail room, and all activities are delivered to agreed service levels.
To assist with the management of hospitality and catering for customers
Ensure guests are addressed & served courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence
Provide annual leave cover for mailroom and front of house
Become fully conversant with mailroom and front of house procedures to be Monitor and order stationery and office supplies, to ensure adequate stocks across all floors inc. accepting deliveries for office supplies
Provide porterage services, and respond to all other reasonable requests for assistance
Monitor and check bookings for meeting rooms and support with room setups.
Assistance with Audio Visual Equipment set up within the meeting rooms if required
To undertake administration duties for facilities management operation as directed
To take ownership for the visual standards of the front of house, hospitality and site meeting room areas and all related areas that impact on the customer experience.
Replenishment of front of house refreshments and checking of the standards in the area
Ensure milk and fruits are delivered to kitchens
Ensure all client desks meet the required standards.
Assist with controlling post room costs such as franking and couriers
Assist in the QHSE activities, such as weekly floor walks, observation/hazard reporting championing QHSE culture and providing support when necessary to the wider team
Be aware of and work to contractual service levels and key performance indicators
Be innovative and strive for continuous improvement
Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
To coordinate building events and delivery of health & wellbeing initiatives through the relevant teams
To liaise with key stakeholders to organise and celebrate key seasonal events for building users
To carry out any reasonable request from management

Person Specification
A highly motivated people person, capable of driving high performance and continuous development towards the delivery of the services. Able to demonstrate a natural passion and understanding of quality customer service.

Essential