Customer Service Library and Information Advisor - Keynsham, United Kingdom - Bath and North East Somerset Council

Bath and North East Somerset Council Keynsham, United Kingdom

1 week ago

Permanent

Description

At Bath & North East Somerset Council we have one overriding purpose to improve people's lives.

Hours: Various Hours

Contract Type: Permanent/Casual/Temporary/Full & Part time

Departments: Bath Central Library, The Library & Information Service in Keynsham & Midsomer Norton, Bath Housing Welfare Advice Service & Council Connect (Contact Centre)

Our friendly and passionate Customer and Library Service are looking for new members to join our team. We pride ourselves on improving people's lives by delivering support, guidance, information and a constantly improving customer experience.

Our teams are the Library & Information Service in Bath/Keynsham/Midsomer Norton, Bath Central Library and Council Connect our telephony department, and we all work across these places, going where we are needed.

We are often the first point of contact and support for residents for a wide variety of queries; every day is different, and the role is very rewarding.

We are looking for enthusiastic, performance driven team players who will enjoy delivering excellent customer service and making a difference to the residents of Bath and North East Somerset.

We are recruiting on a rolling basis for fulltime, part-time and casual colleagues working Monday-Saturday (on a rota basis) with expectation to flexibly work outside these parameters for special events, and to be able work across our different locations in Bath, Keynsham and Midsomer Norton.

When you apply, please include details of your availability.

As this is rolling recruitment, we will be reviewing applications regularly.

As an ideal candidate you will be able to demonstrate that: -

When working in the front facing Libraries and Information services you need to be able to engage with partners and groups to support and participate in events and activities. This also includes outreach events in the local community.
You can work under pressure to rapidly respond to all enquiries in a front facing and contact centre environment with a pro-active and energised attitude.
In addition to general Council enquiries from our residents, promote the vast number of services available in the libraries, engaging with a diverse range of residents and groups.
You are committed, patient, diplomatic, tactful and be able to negotiate on all levels to gain the best solution for both customer and client, internally and externally.
Flexibility within the working environment and an ability to use initiative to solve both expected and unexpected problems.
Capable of supporting service changes and assisting in the introduction of new ways of working.
Excellent communicator, who works to high standard ensuring accuracy and excellent customer service with a professional and courteous manner.
The ability to communicate with a diverse range of customers as equality is paramount.
A team player, flexible and adaptable you need to display a 'can do' attitude, understand and support the need for continuous improvement.
Excellent IT skills with the ability to use technology to interpret and input accurate data and information in accordance with GDPR and Information Governance.
Willingness to cross skill and work in other locations when necessary

Enclosed is the relevant Job Description, if you are interested and feel you meet the necessary criteria, then please apply through the job portal.

If you are successfully shortlisted, we will contact you to arrange an interview using your preferred method of contact.

If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Annette Price, Operational Team Leader on or email or Chris Taylor, Operational Team Leader on or email

Interview date: TBC

This is a rolling advert and will be checked weekly for new applications

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

Please note that this role is subject to a Basic DBS Check.

Information Centre Advisor

3 days ago

Intellectual Property Office Newport, United Kingdom

Details · Reference number · 263962 · Salary · £23,097 · Job grade · Administrative Officer · Contract type · Fixed Term · Length of employment · 18-month fixed term appointment · Business area · IPO - Business Operations Directorate (BOD) · Type of role · Administration / Corpor ...
Customer Service Library and Information Advisor

1 week ago

Bath and North East Somerset Council Midsomer Norton, United Kingdom

**At Bath & North East Somerset Council we have one overriding purpose to improve peoples lives.** · **Hours**: Various Hours · **Contract Type**: Permanent/Casual/Temporary/Full & Part time · **Departments**: Bath Central Library, The Library & Information Service in Keynsham & ...
Parent Family Support Advisor

2 days ago

Bath & North East Somerset Council Keynsham, United Kingdom

**Hours**:32hrs per week · **Contract Type**:Permanent · **Organisation/School**:Hospital Education & Reintegration Service · **This is not a Bath & North East Somerset Council Vacancy** · **Parent Family Support Advisor** · - **Location**:The Hive, Broadlands Academy, St Francis ...
Customer Services Advisor

12 hours ago

Circadian Trust Kingswood, United Kingdom

Do you take pride in delivering great customer service? · We have an exciting opportunity to join our Customer Service Team at Kingswood Active Centre · As a Customer Services Advisor you will · - Be responsible for making bookings and payment for activities at the centre. · - Ha ...
Customer Services Advisor

12 hours ago

Circadian Trust Kingswood, United Kingdom

Do you take pride in delivering great customer service? · We have an exciting opportunity to join our Customer Service Team at Bradley Stoke Active Centre · As a Customer Services Advisor you will · - Be responsible for making bookings and payment for activities at the centre. · ...
Customer Service Advisors

1 week ago

Tate Lawrence Hill, United Kingdom

**Start Date - Monday 30**th** January** · **£12.93 per hour** · **Temporary - 3 months initially - permanent opportunities** · **Monday - Friday - 08:30 - 6pm** · **Hybrid working** · Tate are working with a well-known local authority in their search for Customer Service Advisor ...
Customer Service Advisor

12 hours ago

Tate Lawrence Hill, United Kingdom

**£12.93 per hour** · **Temporary - 3 months initially - permanent opportunities** · **Full time - Monday - Friday - shifts between 08:30 - 6pm** · **Hybrid working - office based in central Bristol** · Tate are working with a well-known local authority in their search for Custom ...
Senior Customer Advisor

6 days ago

JUICE RECRUITMENT Lawrence Hill, United Kingdom

Juice are excited working with an well-known organisation in central Bristol in their search for an experienced Senior Customer Advisor. | · In this role you will be the first point of contact for citizens, your role as a Senior Customer Advisor is to ensure our citizens receive ...
Associate Eia Advisor

3 days ago

Planning Inspectorate Lawrence Hill, United Kingdom

**Details**: · **Reference number**: · **Salary**: · - £26,586 - £28,064**Job grade**: · - Executive Officer**Contract type**: · - Permanent**Business area**: · - PINS - Operations**Type of role**: · - Environment and Sustainability · - Operational Delivery · - Planning**Working ...
Zero Carbon Living Advisor

1 week ago

Ovo Energy Temple Meads, United Kingdom

**Zero Carbon Living Advisor** · Bristol · Competitive salary starting from £21,878 · **About Us** · We're OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. · We call this Plan Zero - and it shows how we'll be fighting the climate crisis ...
Mortgage Adviser

4 days ago

Premier Jobs UK Limited Bristol, United Kingdom Full time

This employed, Mortgage Advisor job in Keynsham is a fantastic opportunity to receive a regular flow of pre-qualified appointments and leads per week. This amazing Mortgage Advisor role includes the following benefits: · Pre-qualified leads per week which are booked into your dia ...
Compliance Advisor, Bristol

1 week ago

CAPIO RECRUITMENT LIMITED Bristol, United Kingdom

**Compliance Advisor** · **Location: Bristol** · **Salary: £25,000 - £31,500 Good benefits and an excellent training programme** · **The Company**: · We are working with a leading legal expenses company in the Bristol area who have an exciting Compliance Advisor role. · This busi ...
Showroom Sales Advisor Natural Stone

19 hours ago

Mitchell Maguire Bristol, United Kingdom Full time

Showroom Sales Advisor – Natural Stone & Porcelain Flooring · Job Title: Showroom Sales Advisor – Natural Stone & Porcelain Flooring · Industry Sector: Floor & Wall Tiles, Porcelain Tiles, Ceramic Tiles, LVT, Flooring, Carpets, Flooring Tiles, Lime Stone, End Users, Internal Sale ...
Service Advisor

1 week ago

Performance Resourcing Bristol, United Kingdom

**Service Advisor** · Bristol · Up to £30,000 Basic salary - £40,000 OTE/annum is achievable. · We are looking for a **Service Advisor **for a **Premium** **Franchised Car Dealership** in the **Bristol **area. · **A Customer Service Star** who has the ability to work to deadlines ...
Protection Advisor

2 days ago

Candid Bristol, United Kingdom

Candid is Recruiting We are looking for protection advisors to join our growing team. Candid is an innovative Insurtech business located in modern offices in Bristol UK and is part of the group, a pan European Insurtech unicorn. We are growing, and looking for great people with ...
Vehicle Service Advisor

12 hours ago

Perfect Placement Automotive Recruitment Bristol, United Kingdom

**Service Advisor required in Bristol.**: · - ** Starting salary up to £24,000 per annum pending experience plus uncapped bonus scheme up to £3,000+ per annum.**: · - ** 45 hours per week Monday to Friday with 1 in 3 Saturday mornings 8:00am-12:00pm.**: · - ** Opportunity to work ...
Vehicle Service Advisor

12 hours ago

Perfect Placement Automotive Recruitment Bristol, United Kingdom

**Vehicle Service Advisor required in North Bristol.** · - Starting salary up to £27,000 per annum (pending experience). · - £6,000+ additional annual bonus potential with some Vehicle Service Advisors at our client earning over £12,000+ per annum. · - Monday to Friday 8:00am-6:0 ...
Call Centre Advisor

1 week ago

Interaction - York Bristol, United Kingdom Full time

Customer Service Advisor · £13 per hour · Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) · Office-based in Bradley Stoke (BS32) · We are currently recruiting for a numbe ...
Protection Advisor

12 hours ago

Candid Insurance services Bristol, United Kingdom

Candid is Recruiting We are looking for Protection advisors to join our growing team. Candid is an innovative Insurtech business is part of the group, a pan European Insurtech unicorn (a privately owned company valued at over a billion). We are growing, and looking for great peo ...
Customer Service Advisor

1 week ago

CitySprint Bristol, United Kingdom

**Customer Service Advisor | Bristol | Permanent** · **Salary: £21,541** · **Days: 5 days out of 7 including bank holidays, Mon-Sun** · **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 7pm** · **Benefits**: · - Competitive holiday allowance · - ...