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    Temporary IT Assistant - Belfast, United Kingdom - Carson McDowell LLP

    Carson McDowell LLP
    Carson McDowell LLP Belfast, United Kingdom

    1 week ago

    Default job background
    Description
    Do you want to be part of the team behind Northern Ireland's largest independent law firm?


    Contract:
    Permanent

    To primarily provide first line IT support services to 190+ users with a customer-focused approach and professional manner. The IT Support Analyst will focus on providing user support using our service desk package. Proactive support will be undertaken face-to-face, by telephone and using remote access tools.

    The role will involve monitoring and responding to service desk queues, prioritising work and escalating incidents to team members when required.

    General support work may include tasks such as building and installing devices, software rollout and troubleshooting hardware and software faults.

    Applicants must have a good basic knowledge of Windows 2016/2019 server, SQL querying and data manipulation, Windows 10/11 clients, Azure Virtual Desktop, Office365 Suite, and TCP/IP networking.

    The IT Support Analyst will also play a role in assisting the IT Director and IT Manager to provide an excellent level of service to our user base.

    In addition to the support function the role involves assisting the IT Team with project work. This ranges from the roll out of new equipment, software and telephony systems. We also have an exciting list of ongoing infrastructure and networking projects including moving users to Azure Virtual Desktop.
    This role will be office-based (Belfast city centre) to meet the needs of the business. We value flexible working for all our staff and strive to accommodate individual needs.
    We feel this position will provide a great learning opportunity for the right candidate. We adopt a 'learn by doing' approach, offering support and training where required.

    It is a unique opportunity to learn and build experience, across a whole range of IT skills, in a fast-paced environment.

    Resolving customer support enquiries from email, in person or phone requests
    Logging and maintaining all support requests in the IT Service Desk
    Taking ownership of service desk calls, resolving or escalating to the team when required
    Being flexible to meet the needs of the team to deliver core services.
    Taking an active part in helping to improve the service and contribute ideas for improvements where necessary.

    Main hardware/software supported :

    Microsoft 365 Suite:
    Proficiency in using and troubleshooting.

    SQL Skills:
    Basic understanding of SQL querying and data manipulation for troubleshooting and reporting purposes.
    Software rollout as required using centralized deployment tools.
    Maintaining IT systems and equipment
    Peripherals (monitors, desk mounts, docking stations, etc.)
    Upkeep and maintenance of hardware inventory records.
    VMware servers
    Router/hubs/switches/wireless/telephone system
    Promote Info Security staff awareness material and help to embed best practice during support engagements
    Proven 3-4 years' experience in IT support role.
    Have 1 st through 3 rd level Experience or IT professional qualification.
    communicate effectively in writing, by telephone and in person.
    Reporting to the IT Manager
    Face to face and remote communication with staff


    Training requirements:
    The team covers first line support from 8am to 6pm.
    The IT Support Analyst will be required to be flexible within these core hours.
    Carson McDowell is a busy commercial legal firm with over 100 practicing solicitors and over 190 staff.

    IT staff need to be flexible, energetic and committed to keeping our business-critical IT systems operational to meet the needs of our clients.

    Occasional out-of-hours may be required to provide support or project assistance.
    Keep up to date on the latest news and insights from Carson McDowell
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