- Learn about the Raisin platform, business model, and systems to be able to support customers in the US market.
- Answer customer questions across voice and digital channels efficiently.
- Listen and understand the needs of our customers to create customer-oriented solutions.
- Create and implement optimised workflows and processes.
- Support our platform's banking functions.
- Work across teams to creatively solve problems and complete projects.
- Interest in Financial Services / FinTech / Open Banking.
- A genuine interest in solving problems and a passion for helping others.
- Compatibility with a hybrid work environment.
- Customer Service experience and understanding of deposit products, payments, and banking (preferred).
- Proactive, self-motivated and organised style of work in fast-paced environments.
- Solution-driven and results-oriented approach.
- Fluent and professional level of English language.
- Based in/near our Manchester HQ.
- Investment in your development with an annual personal training budget of £1,500 and 4 full training days per year.
- Access to Babbel for continuous learning.
- Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
- We are hybrid working, we are in the office once a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
- We offer 28 days + Bank Holidays of holiday a year.
- One day birthday leave and gift voucher to celebrate your birthday.
- We offer you a company stakeholder pension with a minimum employer contribution of 5%.
- The opportunity to experience our annual retreats in exciting European cities and other team building events.
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Customer Service Agent - Manchester, United Kingdom - Raisin
Description
Your Responsibilities
Your Profile
Join our mission, join our team - and grow with us
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.As part of the Raisin UK team, you benefit from:
