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    Service Design and Transition Lead - london, United Kingdom - Xpertise Recruitment

    Xpertise Recruitment
    Xpertise Recruitment london, United Kingdom

    5 days ago

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    Description

    Role: Service Design & Transition Lead

    Location: London – hybrid working

    Salary: £70, ,000 + bonus + pension + LI + more

    We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You'll be joining at an exciting time for the organisation and will be tasked with leading and driving the function forward, identifying areas of improvement and promoting the function at a high level to the wider business. You will remain hands-on getting involved with a range of projects, whilst also managing and growing the team.

    The Role:

    • Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables
    • Direct engagement with several projects – the team currently has 25-30 live projects
    • Champion SD&T look for any opportunities to expand the reach and scope of the team
    • Identify any risks and influence key stakeholders to ensure these are addressed
    • Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support
    • Promote and monitor project quality outputs to ensure they are fit for purpose and fit for use within operational services
    • Engage directly with stakeholders to promote awareness and compliance with service transition quality plans and processes
    • Line management responsibilities and the opportunity to grow out the team

    Experience needed:

    • Strong IT Service Management background, with relevant experience in SD&T
    • Experience in leading and driving an SD&T function forward
    • Manager IT Services, using recognised frameworks, methods and tooling to a wide and diverse user base
    • Able to develop productive working relationships with wider teams and stakeholders

    Nice to have:

    • Relevant certifications – ideally ITIL foundation as a minimum
    • Experience of using automated systems to support specific business functions or processes as well as Service Management toolsets

    If you're interested in learning more about this opportunity, please get in touch

    Thank you.

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