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Pontefract

    Team Leader Reception - Pontefract, United Kingdom - NORTHGATE SURGERY

    NORTHGATE SURGERY
    NORTHGATE SURGERY Pontefract, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Team Leader Reception - NORTHGATE SURGERY, PONTEFRACT

    WORK PATTERN:

    MONDAY - FRIDAY - hours to be confirmed but will be between the hours of 8am - 6:30pm ( a minimum of 3 days to finish at 6:30pm per week)

    We are looking for a experienced Team leader for our Reception team. This is a busy Practice and you will be very involved in patient care, from organising appointments, using care navigation techniques (full training given), working closely with our clinical triage team, assisting on front of house, dealing with queries, organising paperwork for the clinical team, ringing patients to book in to specialist clinics, handling the movement of patient records, scanning and summarising (training given). The role is for 37 hours a week. However, flexibility is essential as you will also be expected to cover for holidays and sickness. Pay rate is competitive and you will receive 6 weeks holiday plus bank holiday (pro rata). Previous experience as a Receptionist and Team Leader in General Practice or another busy reception environment is essential.

    Main duties of the job

    Making appointments for patients

    Care Navigate to other services if appropriate

    Deal with online services such as PATCHS, Emails and GP Billing

    Handling queries and requests regarding prescriptions

    Register new patients and temporary residents

    Ensure outstanding queries are explained and handed over to nextshift, as necessary

    Collect payments from patients for non-NHS services

    Support the Reception Supervisor with the day to day running of the Reception Team

    Support the Reception Supervisor with arranging annual leave and the rota for the Reception Team

    Carry out appraisals and one 2 ones with the Recepion supervisor

    About us

    Northgate Surgery is alarge doctors practice in Pontefract with 14600 patients. The practice isdynamic and innovative in the way it is run. We like to work at the forefrontof change. We are heavily involved in our Primary Care network and work closelywith the other Practices. Northgate surgery is a training practice with a widevariety of different students. Benefits package includes competitive salary,NHS pension and 6 weeks holiday.

    Job description

    Job responsibilities

    Job Title:

    Reception Team Leader

    Responsible to:

    Practice Manager and Deputy Practice Manager

    Responsible for:

    Receptionist(s)

    Job Purpose:

    The supervision and efficiency of the reception team/function.

    Greeting patients and visitors in an efficient and courteous manner.

    Providing an effective and polite telephone enquiry service

    Proactively communicating information between relevant patients, doctors, and other healthcare professionals.

    Duties and Responsibilities

    Management Duties

    1

    Supporting the Reception supervisor with the supervision of the reception team and function as a whole

    2

    Training of new reception team members in line with departmental/Practice policies and procedures, ensuring ongoing reviews are conducted

    3

    Ensuring the planning and implementation of the departmental staff rota and ensuring that there is always sufficient cover.

    4

    Attend Practice meetings where required communicate department holidays to ensure Practice cover

    5

    Sorting and routing of external mail

    6

    Communicating and ensuring that new procedures are implemented by every member of the team

    7

    Handling complaints by patients when appropriate

    8

    Run monthly meetings alongside the Reception Supervisor with the reception team to keep them updated with all changes within the Practice

    9

    Ensuring that appointments are given out in the most effective way to ensure GPs and Nurses time is not wasted with inappropriate consultations

    Telephone Duties

    10

    Making appointments

    11

    Taking requests for prescriptions

    12

    Giving out results

    13

    Ambulance transport bookings

    14

    Home visit requests

    15

    Deal with general enquiries and complaints

    16

    Contacting other providers

    17

    Dealing with online consultation service requests via Patchs

    Reception Duties

    18

    Register new patients and temporary residents

    19

    Greet and direct patients and visitors

    20

    Making appointments

    21

    Handing out prescriptions

    22

    Ensure outstanding queries are explained and handed over to next shift, as necessary

    23

    Respond to needs of doctors and nurses during surgery

    24

    Collect payments from patients for non-NHS services

    25

    Deal with general enquiries and complaints

    Filing

    26

    Pulling Lloyd George envelopes when requested by doctors

    General

    27

    Input and extract information from Practice computer system

    28

    Observe health and safety guidelines at all times

    29

    Any other reasonable duties as necessary

    Person Specification

    Experience

    Essential

  • a Minimum of 1 years experience of working in a busy Reception area and as a team leader
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