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Milton Keynes

    Industrial Services - Milton Keynes, Buckinghamshire, United Kingdom - Network Rail Limited

    Network Rail Limited
    Network Rail Limited Milton Keynes, Buckinghamshire, United Kingdom

    2 weeks ago

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    Description

    The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.

    Technology is continuing to transform the railway industry.

    Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

    As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology.

    From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that are helping to reshape the railway – we are at the forefront of all of it.

    We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

    you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years

    The Service Owner (SO) is accountable for managing one or more services throughout their entire lifecycle regardless of where the technology or capability resides.

    Accountable to the business for the availability of those services in accordance with the agreed service targets.

    SO will hold service teams accountable for the delivery of their service elements in accordance with agreed SLA's and OLA's The SO is assigned the authority for the service by management at an organisational level that spans the reporting structure of team members.

    Accountable for the end to end delivery of one more Services to the agreed Service Level Agreement, and Operating Level agreements with internal and external service provider(S) and managing any risks to the service.

    Understand the Service components covering all elements of the service including application infrastructure and interfaces (input and outputs).

    Working closely with Customer Delivery Services and Strategy produce roadmaps for Services, to include enhancements, upgrades and maintenance releases required on the service or component of technology that delivers that service.

    Hold Service teams accountable for the delivery of their service element to the agreed service targets.
    Co-ordinate communication amongst stakeholders both internally and within the Rail Industry on any updates or changes to service. On a rota basis provide 24x 7 cover for the provision of industry communications

    Serve as the point of escalation for Major incidents for the business, technical teams or 3rd party suppliers for the assigned services.

    Ensures that any changes for their services are properly assessed for risk and impact, supporting the change team in understanding business impact and that any changes to service attributes are captured in the Service Catalogue

    Participate in the negotiating of Service Level agreements and Operational Level Agreements for the service and participate in Internal/external service reviews as required, owning the customer view of service and customer satisfaction with IT Services.

    Holding periodic service reviews with designated service owners to present service report, future changes and identify and prioritise service improvements.

    Proven experience in Service Ownership.
    Proven experience in customer relationship management
    This role is aligned to the ITIL framework, therefore ITIL v3 qualified to Service Design Lifecycle/Capabilities (Intermediate Level) or equivalent experience
    Experienced in effectively managing virtual teams
    Good understanding & experience of using service management tools
    ITIL v3 qualified to Manager/Expert level or equivalent experience
    Understanding of risk management
    Tracking Performance
    Building Teams

    At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team.

    We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment .

    For more information on Diversity & Inclusion at Network Rail, please follow this link
    If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist
    Permanent, 35 hours per week, Hybrid working of 2/3 days in the office. We welcome applications from those seeking flexible or part time hours.
    Flexible, The Quadrant Milton Keynes, London Enterprise House or Manchester
    Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
    75% subsidy on rail and underground season tickets.
    Up to 75% off leisure travel.
    Interest-free travel loan for train and car park season tickets.
    Discounts at stations with your Network Rail pass.
    Flexible/hybrid working arrangements.
    Healthcare Scheme, GymPass discounts, Cycle to work plus more.
    We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

    Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

    We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds.
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