Customer Care Agent - Newcastle upon Tyne, United Kingdom - Windows Plus Roofs Ltd

Windows Plus Roofs Ltd

Verified Company

Newcastle upon Tyne, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Windows Plus Roofs Ltd is the largest independent installer of upvc windows across the North East and North Yorkshire Region, driving its success across it recently aquired brands of Pennine Windows & Budget Windows.

Our work environment includes:

Modern office setting
Friendly team atmosphere
Regular social events for staff participation.

Windows Plus Roofs Ltd, now require a committed team member to make outbound calls to schedule installations for our team, as well as guide the customer through the installation process pre installation.

There will be an emphasis on customer relationship building to ensure that the customer is happy with their purchase post sale and pre installation.

This is not cold calling role.
We are open to either a Full Time Role (37.5hrs) or Part Time working.

Due to our customers working Habits we need cover
until to 6pm Monday to Thursday and 3pm on a Friday

The experience and skills that we are looking for include:

Good communication skills and telephone manner
Comfortable in working towards targets
Good understanding of Microsoft Office,
Excellent team player
Maintains a positive work atmosphere and culture
Experience in outbound sales in a call center environment is desirable but not essential

Key responsibilities of the role:

Customer care calls to make sure our high standards with customers are being maintained.
Achieve daily, weekly and monthly scheduling and pipeline targets
Have a positive attitude toward customers in all interactions and establish a positive rapport
Follow all processes and procedures that are put in place which may change from time to time
Deal in a professional manner with all customer communications

Job Types:
Full-time, Part-time, Permanent

Salary:
£25,000.00 per year

Benefits: