Customer Care Agent - Newcastle upon Tyne, United Kingdom - Windows Plus Roofs Ltd
Description
About us
Windows Plus Roofs Ltd is the largest independent installer of upvc windows across the North East and North Yorkshire Region, driving its success across it recently aquired brands of Pennine Windows & Budget Windows.
Our work environment includes:
- Modern office setting
- Friendly team atmosphere
- Regular social events for staff participation.
Windows Plus Roofs Ltd, now require a committed team member to make outbound calls to schedule installations for our team, as well as guide the customer through the installation process pre installation.
There will be an emphasis on customer relationship building to ensure that the customer is happy with their purchase post sale and pre installation.
This is not cold calling role.
We are open to either a Full Time Role (37.5hrs) or Part Time working.
Due to our customers working Habits we need cover
until to 6pm Monday to Thursday and 3pm on a Friday
The experience and skills that we are looking for include:
- Good communication skills and telephone manner
- Comfortable in working towards targets
- Good understanding of Microsoft Office,
- Excellent team player
- Maintains a positive work atmosphere and culture
- Experience in outbound sales in a call center environment is desirable but not essential
Key responsibilities of the role:
- Customer care calls to make sure our high standards with customers are being maintained.
- Achieve daily, weekly and monthly scheduling and pipeline targets
- Have a positive attitude toward customers in all interactions and establish a positive rapport
- Follow all processes and procedures that are put in place which may change from time to time
- Deal in a professional manner with all customer communications
Job Types:
Full-time, Part-time, Permanent
Salary:
£25,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 4 years (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Newcastle upon Tyne, Tyne and Wear (required)
Ability to Relocate:
- Newcastle upon Tyne, Tyne and Wear: Relocate before starting work (required)
Work Location:
In person
Application deadline: 10/03/2024
Expected start date: 26/02/2024
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