Service Desk Technician - Eynsham, United Kingdom - Get Support IT Services Ltd

Get Support IT Services Ltd Eynsham, United Kingdom

1 week ago

Description

Are you lookingfor a career change thatleverages your interest in IT while offering a refreshing challengeGet Support invites you to join our dynamic team where we blendcuttingedge technology with exceptional customerservice.

Why join usAt Get Support we dont just offer a job; we providean opportunity for you to embark on a fulfilling career journey.With tailored training and development programs we ensure yourskills are nurtured paving the way for your career progression withus

Get Support is the goto partner for small andmediumsized businesses across the UK offering comprehensivecomputer hardware and software support and muchmore.

As our team expands we are seeking acustomerfocused individual with a passion for IT to join us as aService Desk Technician. In this role youll be the initial point ofcontact for our clients providing them with professional andreliable technical support through our Tier 1 ServiceDesk.

What will youdo

Deliver efficientand effective customer service to endusers andstakeholders.
Handle incoming issues throughour ITSM software ensuring timelyresolution.
Provide firstline diagnosis andresolution aiming for high firsttimefixes.
Escalate complex problems to Tier 2Service Desk Technicians whennecessary.
Prioritise and manage your workloadto meet client SLAs.
Coordinate with thirdparties for software installation configuration androllout.
Assist in setting up and deploying newusers hardware and software.
Adhere to companypolicies procedures and bestpractices.
Maintain accurate documentation ofsupported networks and devices.

Toexcel in this role youll need strong customer service skillsorganization and excellent communication and problemsolvingabilities. While prior experience in a Managed Service providerenvironment would be advantageous its not mandatory as fulltraining will be provided.

If youre passionateabout technology thrive in problemsolving and are committed toproviding toptier customer service we encourage you to apply. Wewelcome candidates from allbackgrounds.

Location: Eynsham(officebased)

WorkingHours: Monday Friday 9am to6pm

Salary:dependant on experience

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