Jobs
>
Reading

    1st Line IT Support Desk Technician - Reading, United Kingdom - Berkshire Healthcare Foundation Trust

    Berkshire Healthcare Foundation Trust
    Berkshire Healthcare Foundation Trust Reading, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

  • A new opportunity for an experienced 1st line support Desk Technician to join a dynamic IT team and make a difference.
  • In September 2017, NHS England recognised BHFT (Berkshire Healthcare NHS Foundation Trust) as one of the seven digitally advanced mental health trusts and provided funding and international partnership opportunities, to become Global Digital Exemplars over the next three and a half years.
  • We value our employees and put people first. As a Global Digital Exemplar, we will provide you with an excellent working environment that has just been recognised as having a 'Good' rating overall, being an 'Outstanding', well-led, organisation, and having an 'Outstanding' Older Adults Mental Health Team in our latest CQC inspection, which found that: 'Managers across Berkshire Healthcare promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values.'
  • Working in a passionate team, you will have access to our Trust-wide Learning and Development programme and be supported in your career and personal growth, with opportunities to help you build your Continuing Professional Development portfolio, enabling you to extend your skills and ensure that you excel.

    • Main duties of the job

  • Proactively manage support requests from clients and supporting organisations within operational guidelines, as well as providing support and guidance to colleagues within the wider IT department. This includes acting as the first point of contact for all IT support queries and providing ad-hoc advice to clients of all levels as appropriate.
  • Responsible for the management of all Service Calls assigned to them through the Service Management system. Ensuring that the status and history of Service Calls are monitored, up dated and closed on completion and that Service Level Agreements are adhered to.
  • Analyse and diagnose user requests which will include situations and information, which are wide ranging and require judgement and expertise to decide on the best course of action.
  • Responsible for providing specialist expertise, guidance and top level support, for all supported Microsoft applications to all service users within Berkshire Healthcare Foundation Trust
  • Maintain the flow of information to all user groups providing both user feedback and IT information; this includes retaining responsibility for the progress and resolution of client requests and communicating any updates directly to them.
  • Responsible for the escalation and communication of any unresolved support calls to other IT specialist teams and IT management, ensuring all calls are triaged and logged effectively.

    • About us

    Berkshire Healthcare NHS Foundation Trust isa specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.

    We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.

    Our values at Berkshire Healthcare:

  • Caring for and about you is our top priority
  • Committed to providing good quality, safe services
  • Working Together with you to develop innovative solutions

    • We welcome people who share these values to come and work for us.

    Benefits of working for us include:

  • Flexible working options to support work-life balance.
  • 27 days' annual leave rising with service + opportunity to buy and sell
  • Generous NHS pension scheme
  • Excellent learning and career development opportunities
  • 'Cycle to Work' and car leasing scheme
  • Access to a range of wellbeing tools and services
  • Discounts at hundreds of popular retailers and restaurants
  • Staff networks for race, diversity, disabilities and armed forces community to support equality
  • Generous maternity, paternity, adoption and special leave.
  • Free parking across Trust sites
    • Job description

    Job responsibilities

    The3/4 must haves for you to be considered for this role:

  • Experience in an IT Support Desk environment
  • Customer service awareness and commitment to delivering
  • Good interpersonal skills
  • A sound working knowledge of Microsoft Office 365 support

    • If you're someone who shares our passion for excellence and care, join us and let's be outstanding together.

    We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Lloyd McIntosh on or email: who'll be delighted to help.

    We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

    Person Specification

    Education/Qualifications/Training

    Essential

  • Microsoft Certified or equivalent level of knowledge

    • Desirable

  • European Computer Driving Licence Qualified or equivalent level of knowledge
  • Understanding of an ITIL service management framework and application to multiple organisations

    • Continuous Professional Development

    Essential

  • A sound working knowledge of Microsoft Office 365 support

    • Desirable

  • Evidence of continuous personal and professional development
  • Expert in the use of MS office applications

    • Previous Experience

    Essential

  • Experience in an IT Support Desk environment

    • Desirable

  • Experience of providing diverse services to multiple customers
  • Detailed technical understanding of the theory and practice of Desktop and Server infrastructures including local area network hardware and software components
  • Experience of working in a NHS support environment
  • Advanced keyboard use on a daily basis to RSA 2/3 or Equivalent

    • Knowledge, Skills & Abilities

    Essential

  • Negotiation and influencing experience
  • Ability to work to deadlines and act under pressure
  • Ability to prioritise workload for self and others
  • Ability to show and work on own initiative
  • Logical and methodical approach to working
  • A clear understanding of, and knowledge about, information and information technology requirements as applicable to a large multi-faceted, multi-site organisations
  • Customer service awareness and commitment to delivering

    • Additional Requirements

    Essential

  • Self-motivated and corporate team player
  • Good interpersonal skills
  • Confidence, enthusiasm and commitment to finding new ways of working
  • Professional flexible manner Ability and integrity to act with considerable freedom for the benefit of IT users and services in the Berkshire Health Economy
  • ITECCO

    Senior 1st Line Support Technician

    3 days ago

    ITECCO Berkshire, United Kingdom

    Senior 1st Line Support Technician, Berkshire, up to £35K DOE · Role: Senior 1st Line Support Technician · Location: Winnersh, Berkshire · **Salary**: up to £35,000 DOE · Contact me directly or click APPLY today for immediate submission. · **Are you ready to utilise your technica ...

  • Education Support Professionals Ltd

    Network Manager

    1 week ago

    Education Support Professionals Ltd Berkshire, United Kingdom

    Our client, a well-established IT company with clients across the South East, are currently looking for an experienced Senior Technician with desire to manage lots of good Microsoft technologies to join their existing team within a Secondary School · The school are about to inves ...

  • Lind Group Holding Company Ltd

    Facilities Cleaner, Harley-davidson Reading

    2 days ago

    Lind Group Holding Company Ltd Reading, United Kingdom

    A great opportunity has arisen for a Facilities Cleaner to join our friendly team at Harley-Davidson Reading. · Reporting to the Head of Business, the successful individual will be practical and hands on. They will need to demonstrate an excellent standard of housekeeping and the ...

  • University of Reading

    Post Doctoral Research Associate in Consumer

    1 week ago

    University of Reading Reading, United Kingdom

    'Raising the Pulse (RtP)' is a £2.5M UKRI Transforming the UK Food System project based on the concept that considerable health and environmental benefit would result if we could make it easier for the population to eat more UK grown pulses. The pulse best suited to the UK, the f ...

  • University of Reading

    Post Doctoral Research Associate in Consumer

    2 days ago

    University of Reading Reading, United Kingdom

    'Raising the Pulse (RtP)' is a £2.5M UKRI Transforming the UK Food System project based on the concept that considerable health and environmental benefit would result if we could make it easier for the population to eat more UK grown pulses. The pulse best suited to the UK, the f ...

  • Northreach

    Service Desk Technician

    1 week ago

    Northreach Leatherhead, United Kingdom

    Job Description · Are you ready to elevate your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent ...

  • Northreach

    Service Desk Technician

    6 days ago

    Northreach Leatherhead, United Kingdom

    Are you ready to elevate your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent basis. · As a key ...

  • Get Support IT Services Ltd

    Service Desk Technician

    1 week ago

    Get Support IT Services Ltd Eynsham, United Kingdom

    Are you lookingfor a career change thatleverages your interest in IT while offering a refreshing challengeGet Support invites you to join our dynamic team where we blendcuttingedge technology with exceptional customerservice. · Why join usAt Get Support we dont just offer a job; ...

  • Northreach

    Service Desk Technician

    1 day ago

    Northreach Leatherhead, Surrey, United Kingdom

    Are you ready to elevate your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent basis. · Not sure ...

  • Perfect Career

    Multi Site Maintenance Assistant

    3 days ago

    Perfect Career Tilehurst, United Kingdom

    **Job Title: Multi Site Maintenance Assistant (Handyperson)** · **Salary: £11.75 per hour** · **Location: Sites in Tilehurst & PFS & Didcot** · **Hours: 24 Hours per week, Monday · - Friday (Flexible Hours)** · **Important: Must have own vehicle for travel** · We are advertising ...

  • Logicalis

    Service Desk Technician

    1 week ago

    Logicalis Slough, United Kingdom Full time

    Job Description · Summary · Provides support via phone, e-mail and chat for various PC hardware and software applications. · Essential Duties and Responsibilities · Provides support via phone, e-mail and chat to employees of corporate clients. · Assists users in troubleshoot ...

  • Logicalis

    Service Desk Technician

    1 week ago

    Logicalis Slough, United Kingdom Full time

    Job Description · Summary · Provides support via phone, e-mail and chat for various PC hardware and software applications. · Essential Duties and Responsibilities · Provides support via phone, e-mail and chat to employees of corporate clients. · Assists users in troubleshoot ...

  • Get Support IT Services Ltd

    Senior Service Desk Technician

    1 week ago

    Get Support IT Services Ltd Eynsham, United Kingdom Full time

    Senior Service Desk Technician - Tier 2 + Hirgin now industry Why join us? · At Get Support, we offer more than just a job; we provide a dynamic and enriching environment with a host of exceptional benefits. Here, you'll find tailored training and development opportunities to nur ...

  • Premier Group Recruitment

    Help Desk Support Technician

    1 week ago

    Premier Group Recruitment Hertford, Hertfordshire, United Kingdom

    Helpdesk Support Technician – Mandarin Speaking · As a skilled Mandarin speaker, this role will allow you to become more technical, helping to solve 1st line helpdesk tickets and having a more technical senior team around you to escalate issues up the chain. This one could be fo ...

  • Premier Group Recruitment

    Help Desk Support Technician

    1 week ago

    Premier Group Recruitment Hertford, United Kingdom

    Job Description · Helpdesk Support Technician – Mandarin Speaking · As a skilled Mandarin speaker, this role will allow you to become more technical, helping to solve 1st line helpdesk tickets and having a more technical senior team around you to escalate issues up the chain. Thi ...

  • Workingmums

    Senior Service Desk Technician

    1 week ago

    Workingmums Watford, Hertfordshire, United Kingdom

    Facilities Operations ServiceDesk Operator (0.8 FTE) - 9 month FTC · Monday to Thursday (Shifts vary from 8:00am - 4:00pm/ 9:00am - 5:00pm/ 9:30am - 5:30pm) · The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with ...

  • Premier Group Recruitment

    Help Desk Support Technician

    1 week ago

    Premier Group Recruitment Hertford, Hertfordshire, United Kingdom

    Helpdesk Support Technician – Mandarin SpeakingAs a skilled Mandarin speaker, this role will allow you to become more technical, helping to solve 1st line helpdesk tickets and having a more technical senior team around you to escalate issues up the chain. This one could be for yo ...

  • Get Support IT Services Ltd

    Service Desk Technician + Hirgin now

    1 week ago

    Get Support IT Services Ltd Eynsham, United Kingdom Full time

    Service Desk Technician + Hirgin now industry Are you looking for a career change that leverages your interest in IT while offering a refreshing challenge? Get Support invites you to join our dynamic team where we blend cutting-edge technology with exceptional customer service. · ...

  • Telent Technology Services Limited

    IT Service Service Desk Support Technician

    1 week ago

    Telent Technology Services Limited Camberley, Surrey, United Kingdom

    Service Desk Analyst · Camberley office, Riverside Way, Surrey (Office based) · Full time, Permanent · Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley Due to an increase of work and hig ...

  • Castle Trust Group

    IT Service Service Desk Support Technician

    1 week ago

    Castle Trust Group Basingstoke, Hampshire, United Kingdom

    This is an exciting opportunity for an experienced desktop support engineer to join a small but highly skilled and customer focused team based in Basingstoke, Hampshire providing support to 200 employees across multiple sites in the UK. · The company's IT service is delivered th ...