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    Senior Service Desk Technician - Watford, Hertfordshire, United Kingdom - Workingmums

    Workingmums
    Workingmums Watford, Hertfordshire, United Kingdom

    1 week ago

    Default job background
    Description
    Facilities Operations ServiceDesk Operator (0.8 FTE) - 9 month FTC
    Monday to Thursday (Shifts vary from 8:00am - 4:00pm/ 9:00am - 5:00pm/ 9:30am - 5:30pm)
    The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.

    Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.

    From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.

    KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval.

    Why Join KPMG as a Facilities Operations Manager.

    Facilities provides premises and workplace support services including the provision and management of accommodation, catering, vending, mail delivery and collection, records management, reception, hospitality and meeting room support, health and safety compliance and physical security.

    Facilities Operations ensure the effective day to day operational activities of KPMG Offices throughout the UK.

    Manage telephone and e-mail enquiries relating to maintenance, office services and room reservations in a courteous, pleasant and professional manner.

    Act as an ambassador to support a culture of self service across the business by guiding callers through processes usingthe ServiceNow booking system.

    Raise tasks on Concept Evolution, our Facilities Management software.
    To improve the KPMG colleague experience, work closely with the Facilities Operations teams across the UK offices. Ensure that the process for each UK office is known and applied during each transaction.

    Working closely with the Facilities Ops teams including maintenance, catering, and cleaning teams in order to successfully progress items in order to promote employee engagement through the work environment.

    To escalate to senior team members when challenged or a deeper knowledge is required.

    To provide assistance to help colleagues, sharing knowledge and working through problems and solutions together in order to achieve operational excellence.

    Read and understand the requirements of the Facilities Health and Safety policy and the procedures relating to their work.

    An excellent telephone manner and the ability to multitask whilst managing client expectations in a calm and professional manner
    A good working knowledge of the Microsoft Applications to include Excel, MS Outlook, Word and an aptitude toward Directory/Database management systems
    Concept Evolution and ServiceNow system experience would be an advantagebut not essential

    To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.

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