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IT Service Desk Technician
1 week ago
Next Employment City of London, United KingdomYou will support the Head of IT Infrastructure and other Support Engineers to manage the Group company infrastructure, ensuring that all systems are monitored appropriately and any issues are resolved in line with SLAs. Ensure that the company technologyplatforms continue to supp ...
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IT Support Specialist
1 week ago
BPP University City of London, United Kingdom**Providing specialist expertise to support in the smooth running of BPP's technology platforms** · The primary duty of the IT Support Specialist is to deliver IT services to BPP staff and student environments, ensuring effective delivery of hardware provision and technical suppo ...
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Senior IT Support Analyst
5 days ago
Romans Recruitment Ltd City of London, United KingdomAn exciting opportunity has arisen to join a prestigious International Law Firm in London for a 6 month FTC. See full job description below: · **Essential Job Functions and Responsibilities** · - Ensure end-users have satisfactory level of support by enforcing SLAs for IT support ...
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Broker Support Technician
1 week ago
CKB Recruitment City of London, United KingdomAn international Lloyd's Broker based in the City of London are now seeking a highly organised and motivated individual to join them in a Broker Technician role to help drive efficiencies in business processing and supporting brokers in business production. · This is an excellent ...
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Technical Engineer
1 day ago
Content+Cloud City of London, United KingdomYou are a keen self-starter with excellent customer service and can collaborate effectively. · Acting as a Technical Engineer, you will be part of a bigger Security and Networks team that is responsible for the delivery of a host of proactive and managed security services to a la ...
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Technical Engineer
2 weeks ago
Content+Cloud City of London, United KingdomYou are a keen self-starter with excellent customer service and can collaborate effectively. · Acting as a Technical Engineer, you will be part of a bigger Security and Networks team that is responsible for the delivery of a host of proactive and managed security services to a la ...
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Flexible AV/VC Support Technician
1 day ago
Concept City of London, United Kingdom Full timeUNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Flexible AV/VC Support Technician London Various sites in London salary circa £30,000The main purpose of the role is to provide full technical onsite support across our client sites in London. You will ha ...
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Flexible AV/VC Support Technician
2 days ago
Concept City of London, United Kingdom Full timeUNDERSTANDING, SERVICE, TRUST · 3 Words that Guarantee Results in Recruitment · Flexible AV/VC Support Technician · London Various sites in London salary circa £30,000 · The main purpose of the role is to provide full technical onsite support across our client sites in London. Y ...
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IT Technician
1 week ago
Oliver James Associates Ltd. City of London, Greater London, United KingdomAre you an IT operations technician/Infrastructure engineer looking for your next challenge? · MSSQL/VMware/ Windows Server. · - Microsoft applications including Office 365, Microsoft server and desktop operation systems. · - Virtualisation and VDI with a familiarity with remot ...
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1st Line Technical Support
6 days ago
Music Concierge City of London, Greater London, United Kingdom1st Line Technical Support Service Desk (Mandarin Speaking) · The information below covers the role requirements, expected candidate experience, and accompanying qualifications. · Position: Permanent · Business: Music Concierge Worldwide · Reporting to: Technical Operations Manag ...
Service Desk Technician - City of London, Greater London, United Kingdom - Experis - ManpowerGroup
Description
Service Desk Analyst (1st line)3 months contract - view to extend until 31/03/2025
London - onsite 3 days a week
£The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests.
The Service Desk Analyst is responsible for reviewing the incidents and requests.
Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team.
The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers).
Accountable for the smooth running of the Service DeskAssist all users with any logged IT related incident when called upon to do so.
~ Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow).
~ Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
~1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers.
~ To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Customer Service:
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.Understand and work within the ITIL Service Delivery framework.
Attend training courses as identified and agreed for appropriate professional development.
Actively support the equality and diversity policies of our client.
