Customer Success Manager - London, United Kingdom - Corporate Recruitment Solutions

Corporate Recruitment Solutions
Corporate Recruitment Solutions
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Hybrid working, Central London twice a week

About the Customer Success Manager
My client is a leading provider of Loyalty integration schemes.

Being originally based in the US and seeing excellent growth over the UK Market in the last 10 years they are market leaders with their innovation, team and means they work with some of the mostprestigious clients internationally.

They partner with Banks Internationally and based on your card transactions your banking account will populate appropriate deals to save consumers like me and you money They currently have visibility of half the transactions in US and one third in the UKcreating excellent growth opportunities

Culturally they are flexible, based in a cool tech environment twice a week and led by entrepreneurial tech leaders.

As they work with one of the largest banks in the UK they are now looking for a Customer Success Manager to focus on an account which isdue to double in size.


Although its initially a 12 month contract its likely to move to perm due to growth plans.

As the Customer Success Manager you will be required to:

Overseethe standard ways of working without corporate financial service clients, ensuring work is of a high standard and delivered within agreed SLAs


Instruct and guideimmediate and wider teams on best practices internally and also liaising with all stakeholders in our clients to ensure best level of service


Display high attention to detailensuring our client has access to the required information, which is accurate and on time, including performance MI, merchant approvals and project trackers therefore having good analytical skills would bea big benefit in the role


Collaboratewith the relevant Account Director to effectively manage the client, the opportunities, and stakeholders ensuring we make most of upsell/ cross sell opportunities to increase revenue from each client


Identifyand communicate trends, driving towards positive programme enhancements.


Preparetraining documents and resources for partners.


Ideal prior experience:


  • Previous experience managing large corporate accounts, either 1 direct client or partner would be ideal
  • Understanding of how to work with clients in regulated environments e.g. financial services
  • Confident building commercial relationships with senior stakeholders across the accounts you manage
  • Previous experience influencing decisions to ensure best outcome for the product delivery
  • Very organised and able to prioritise tasks within one relationship
  • Driven and keen to work in a fast paced growing environment
  • Confident reporting and analysing data insights to report back to clients and come to sensible conclusions

Skills which would be valuable in the role:

A collaboratorwho will partner with others to deliver projects, support merchant adoption, customer service, and other ad-hoctasks.


Driven.You want to be the best, have a desire to grow and push themselves and seeks fresh achievements.

Someone who knows
in tegrity. You understand what is legal and what is right.


Curiousto explore the unknown and question the status quo in the pursuit of better, more effective solutions.


An effective communicatorexperienced in leading meetings and explaining complex matters
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