Communication Support Analyst, Social Media - London, United Kingdom - Arc IT Recruitment

Arc IT Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Communication Support Analyst, Social Media
London
£30-£35K plus bonus plus benefits**Communication Support Analyst is required to join the internal communications team of a buoyant and fast-moving financial services organisation. Within this role you will join a small team supporting the company's in-house social media platform, Workplace,which is similar to Facebook.

This is a new role supporting the Workplace Community Manager to deliver technical support to the Workplace Community.

Key Responsibilities:

Provide technical support for Workplace across the group globally. As part of the team, investigate, analyse and prioritise incidents and service requests
Liaise with the IT Service Desk, local IT teams and Workplace's Direct Support team to troubleshoot issues raised
Carry out System Admin BAU for joiners, movers and leavers
Fulfil profile and access change requests
Undertake audits to identify invited users yet to claim accounts; connect with stakeholders and build good relations with local coordinators and IT teams to help drive platform adoption
Take ownership of maintaining the admin panel; conduct routine and adhoc system housekeeping duties to ensure consistency of data across Workplace. Working towards the team's mission for cleaner data
Support the Workplace Community Manager with the technical set up of new M&A's such as domain verification, Azure AD set up and invitations
Regularly monitor inactive groups to archive
Develop a good working knowledge of Workplace front and back end
Keep up to date with system enhancements and changes

Key Requirements:

Experience in a similar support or systems administration role is essential
Previous experience using Workplace or other collaboration tools (desirable)
Strong communication skills
Excellent stakeholder management
Good tone of voice and sensitive in delivering difficult feedback
Great attention to detail, especially regarding spelling and grammar
Agency and/or inhouse experience welcome
Reliable team player who can also work independently
Selfmotivated and proactive with a good sense of ownership, able to work well under pressure, prioritise tasks and adapt to lastminute requests