Employment Law Advisor - London, United Kingdom - Prospect Trade Union

Prospect Trade Union

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent position

Salary £33,719 (plus inner London weighting of £3,160)

Location:
Waterloo, London (office based)

Prospect is the trade union of choice for over 150,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers - with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.

What's the role?
Helpdesk Advisor - Member Contact Centre & Helpline
35 hours per week. Working hours are between 8:00am-7:30pm on a shift basis.

As a Helpdesk Advisor within our Member Contact Centre, you'll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members.

Your role will be widely varied from updating member records to providing support and advice on a broad range of employment issues.

You'll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service.

This is a great opportunity to join Prospect at an exciting time with plenty of room for long term progression and development.

Knowledge, Skills & Experience

Essential Knowledge & Skills

Employment Law knowledge
Excellent telephone manner with strong verbal communication skills
Strong attention to detail
Sound analytical and problemsolving skills
Ability to build rapport quickly
Excellent organisational skills and the ability to multitask and priorities
Ability to work in a team and work using initiative

Essential Experience

Experience of providing employment law advice either face to face or in a contact centre environment
Experience of learning new systems to a high standard
Experience of working proactively, selfmanaging time and workload
Experience of capturing detailed information and data input
Proven track record of providing excellent customer service, preferably within in a contact centre
Experience of providing support and advice to customers

Application details

Closing date
:
Sunday 13th August 23.59pm
(CVs will not be accepted)
Interviews will be held during the
week beginning 28th August in our London office.

**_ Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status._