Receptionist / Care Navigator - Leigh-on-Sea, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Leigh-on-Sea, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Dr Krishnan & Partners in Leigh on Sea has an opportunity for a receptionist to join our team on a part-time basis, for 25 hours per week, Monday to Friday 13.00 or 13.30 to 18.30.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Making appointments.
Taking requests and issuing prescriptions.
Booking transport.
Arranging home visit request.
Dealing with general enquiries and complaints.
Registering new patients.
Collecting payments from patients.
Inputting and extracting information from SystmOne.
General housekeeping in the reception areas.
Making refreshments for team members.

Please see full job description attached.

Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

Dr Krishnan & Partners is a friendly family practice with a patient list of approx. 4500 patients.

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