Customer Service Advisor - Redditch, United Kingdom - Workforce Staffing Ltd

Workforce Staffing Ltd Redditch, United Kingdom

Found in: Talent UK C2 - 2 days ago

Full time

Description

Job Title: Customer Service Advisor
Location: Redditch
Salary: £24,000 Per Annum
Hours: Monday to Friday 9am-5pm working 37.5hrs

An excellent opportunity has arisen to work for a UK market leader based in their Redditch office. Our client is a family run organisation that was founded 30 years ago and offers customers full support every step of the way and also provides solutions that are tailor-made to meet customer needs. They are looking for an experienced Customer Service Advisor to join their busy and fast paced team on a permanent basis.

What's in it for you?

• 22 days holiday plus bank holidays

• Standard pension auto enrolment

• Additional day off for your birthday

Day to day duties will include the following:

• Make daily outbound calls to ensure co-ordination with customers and installers

• Receive phone calls from customers answering any general enquiries and complaints

• Liaise with Project Managers

• Log service calls and issues

• Ensure works are completed to customers satisfactions before signing jobs off

• Monitor and track status of all installs been allocated

• Execute all elements of the installation process to provide extraordinary customer experience

• Be the point of contact to follow-up any issues arising during installations

• Undertake the collection of monies from customers related to installations

• Support to ensure any outstanding works are completed within a reasonable time-period

• Check and submit invoice paperwork to ensure on-time payments are made

• Support in the complaints process (where applicable) to ensure complaints are closed down quickly

As an individual you will be need the following skills and experience:

• Excellent communication skills and customer awareness with the ability to respond with a caring & empathetic approach

• Able to work under pressure and meet deadlines & targets

• Experience of Microsoft packages and Outlook

• Previous experience of dealing with customer complaints desirable

• Debt collection experience desirable

• Previous experience working within an engineering or installations industry desirable

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