- Be able to articulate the impact of the discrepancies found on the Customer and revenue and present to senior stakeholders.
- Provide billing technical expertise to support change and defect prioritisation including attendance on incident calls where required.
- Reporting to the Billing Manager (Assurance and Credits) and the Head of Bill & Pay Ops the overall view of system discrepancies, customer impacts and revenue loss.
- Work with the Bill & Pay Manager (Treatment and CI) to ensure any workarounds are in place for customers who have the potential to overbill ensuring we are compliant with Ofcom Meter and Billing regulations.
- Have a working understanding of databases and SQL as a minimum, with an understanding of Azure and PowerBI preferable
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The FISER Group Manchester, United Kingdom Full time£40,000 - £48,000 · Hybrid role - once a month in Manchester, but may be required more based on a certain project · Start date ASAP · If the following job requirements and experience match your skills, please ensure you apply promptly. · FCA Regulatory knowledge is vital to this ...
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Operations Analyst Program Manchester 2024
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BNY Mellon Manchester, United Kingdom Full timeBNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance and technology. We are one of the world's top asset management and banking firms that manages $2.3 trillion in assets with $45.5 trillion under custody and/or administration. Kn ...
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1st line/Application Support Analyst
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Venchr Manchester, United KingdomJob Description · 1st Line/Application Support Analyst - Manchester - £38K · Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing ...
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Supply Chain Analyst
Found in: Ziprecruiter UK C2 - 3 days ago
WG Recruitment Manchester, United KingdomJob Description · Location: Manchester, UK (On-site) · Salary Range: £25k - £35k Base salary · Key Requirement: All candidates MUST have strong Excel knowledge and have Supply Chain experience. · About You: · Are you an analytical thinker with a talent for forecasting and creatin ...
Billing Operations Analyst - Greater Manchester, United Kingdom - TalkTalk Telecom Group PLC
Description
Billing Operations Treatment Analyst page is loaded Billing Operations Treatment AnalystApply locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago job requisition id R The Billing Ops Treatment Analyst is a fundamental part of our Bill & Pay Operations team in TalkTalk Consumer, the role ensures that the customer experience is maximised, whilst maximising the revenue collection from all bill and pay runs.
You will analyse reports to identify system discrepancies between our billing system, customer relationship system and the network.Owning the end-to-end process of root cause of the discrepancy, interim workaround creation to ensure customers are not impacted and front-line agents are supported, liaise with change to get defect prioritised and into production.
We are on an encouraging trajectory, reducing costs and improving our customer experience (NPS) but there is a huge amount still to do, and the Billing Treatment analyst role has a pivotal role to play in ensuring a positive customer experience and maximising revenue.
The Billing Operations Treatment Analyst will...locations Salford Quays, Manchester time type Full time posted on Posted 30+ Days Ago Billing Operations Treatment Analyst
locations Salford Quays, Manchester time type Full time posted on Posted 2 Days Ago We're on a mission to bring simple, affordable, reliable and fair connectivity to everyone.
