Claims Operations Technician - London, United Kingdom - HIBL

Description

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Claims Operations Technician

Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id R

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

ROLE PURPOSE:

The job holder is responsible for providing operational support to the Specialty Claims Teams within their Operating Entity. They will work closely with Claims Operations Senior to ensure that operational activities within their areas are carried out in accordance with the relevant Company and/or Group policies.

The job holder provides the first line of defence, for the Team on all operational matters and acts as the primary interface between their Division and central support services. This includes interaction with Specialty Support management. The job holder will frequently interact with other divisions/departments of their Operating Entity to ensure that business strategies and operational initiatives are implemented effectively.

They will ensure that operational activities within their areas of responsibility are in accordance with the relevant Operating Entity/Group Policies.

KEY ACCOUNTABILITIES:

Strategy and Planning:

• Works with functional experts within their Operating Entity to ensure there are effective operational systems and processes in place
• Contributes to operational plans for the department to meet its business targets
• Drives business performance through others, facilitating effective planning, control and support mechanisms to ensure delivery of the business plan in line with stakeholder expectations
• Manages assigned projects and contribute to other projects as required
• Provides relevant management information to senior management

Technical:

• Supports their Line Manager by assisting with the implementation of operational initiatives to ensure that the Division complies with all relevant Group policies, procedures, laws and regulations, as appropriate
• Responds appropriately to urgent issues as they arise
• Ad hoc tasks as directed.

Policy, Process and Procedures:

• Assists with the effective implementation of processes, policies, procedures and audit requirements, within their department, which are in line with the needs of the business, support internal reporting mechanisms, observe relevant compliance and regulatory requirements
• Work with colleagues to drive enhancements to processes within their department to ensure these are relevant for current business structures and are aligned with business needs
• Assists with the implementation of policies and procedures within their department to facilitate management control and to ensure that all internal operations achieve their business objectives
• Assists with putting systems in place to ensure that operating procedures/appropriate management controls are in place and adhered to across their department

Environment, Customer Focus and Relationships:

• Builds and maintains close relationships with colleagues and other stakeholders
• Remains aware of external, industry and regulatory developments etc.
• Solicits advice and guidance, when appropriate, from their Line Manager

People Management/Personal Development:

• Promotes individual accountability through an ongoing performance management approach that aligns personal performance goals with the functional and wider business goals
• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance:

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its Directors and employees. Specifically, job holders are responsible for the following within their business unit:

• Ensure compliance of self and team with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensure correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensure performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements
• Maintain accurate records and deal with correspondence appropriately
• Operate in an honest, professional and ethical manner
• Strict adherence to the Group Employee Code of Conduct which strongly aligns to the FCA's code of conduct that all regulated entities must adhere to
• Complete all relevant regulatory training
• Ensure they remain competent to carry out their role (this will include team members where job holder has direct reports)
• Maintain accurate and complete handover procedures and notes

PERSON SPECIFICATION:

Knowledge/Experience

• Knowledge and understanding of the insurance sector is desirable
• Technical knowledge of claims processes, particularly in the Lloyds and international markets is desirable
• A reasonable awareness of data and emerging technologies and how they apply within the insurance environment is desirable

Skills/Behaviours

• Good communication and negotiation skills
• Good organisational abilities with high levels of personal integrity
• Good decision-making and problem solving skills
• Adaptable and able to respond effectively to a changing commercial environment.
• Actively listens to the views of colleagues/business leaders/key stakeholders and building effective relationships, but also has the strength of character to challenge where required to ensure operational excellence
• Ability to build effective relationships with senior managers and other key stakeholders within the Operating Entity
• Ability to diagnose problems quickly and have foresight into potential issues
• A team player, able to contribute at all levels
• High degree of resilience and tenacity. Calm under pressure

Qualifications

• Candidates to be qualified to an A-level standard, or equivalent
• Minimum level 5 GCSE in English and Mathematics

Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

• An employee-ownership model

• Aligned external investors

• The trust and integrity born of friendship

• Expertise

• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Permanent

About Us

Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

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