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    Binding Authority Operations Technician - London, United Kingdom - Massenhove Recruitment

    Massenhove Recruitment
    Massenhove Recruitment London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    To provide a first-class service to Agents and Coverholders covering all aspects of their Delegated Authority Insurance Arrangements.

    Duties:

    • Ensuring high professional standards and continual improvements in service delivery
    • Ensuring that the Company's systems, compliance and procedures are followed at all times, in accordance with the company's compliance and procedure manuals
    • Checking formal documents for accuracy prior to processing and issuance of formal documentation to clients and markets
    • Submitting Policy documentation to signing offices where applicable (both bureaux and non-bureaux)
    • Processing of transactional via Internal processing system
    • Producing debit/credit notes and bureau submissions where required
    • Handling and resolving client and queries in respect of both Policy and Premium issues
    • Ensuring that diary checks (manual and electronic) are maintained
    • Maintaining statistical information including Earned to Incurred figures and Profit Commissions as required
    • Maintaining electronic filing system is up to date at all times
    • Assisting with the team with Ad hoc duties or covering colleagues where required
    • Meeting and adhering to agreed service levels and SLA's
    • Production and renewal of Binding Authorities / Slips, ensuring all are in acceptable order in line with both Lloyds and Company procedures and guidelines
    • Production of endorsements where required

    Experience:

    • Good knowledge of the regulatory requirements of general insurance in operation at any time
    • Good knowledge of FCA regulations and guidelines relating to both private and commercial customers.
    • Willingness to continue to develop knowledge of products and related issues through formal and informal learning, both internally and externally to the firm.
    • Experience in a similar role

    This client offers remote working with occasional visits to their London office

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