- Evaluate emerging ServiceNow technologies, defining roadmaps to meet business needs.
- Support Sales and Pre-Sales with client interactions, proposals, and SOWs.
- Develop and manage target design, policies, and standards for a stable architecture.
- Own customer solutions, ensuring feasibility and alignment with technical teams.
- Manage ServiceNow solution design for complex projects, ensuring best practices.
- Provide advice on alternative options, risks, and impacts on business and architecture.
- Deliver exceptional customer service to internal and external stakeholders.
- Collaborate with Business Analysts and Engagement Managers on solution development.
- Design MID server architecture and configure for applications like Discovery and Service Mapping.
- Identify opportunities to add value to clients and contribute to continuous improvement.
- Drive improvements in technical capabilities, implementation methodology, and service offerings.
- Mentor team members in implementation methodology, solution design, and ServiceNow configuration.
- Proven leadership in developing solutions for client environments with expertise in areas like CSM, ITSM, ITOM, ITAM, and integrations.
- In-depth knowledge of key technologies relevant to ServiceNow integration solutions.
- Familiarity with disciplined software release build/deploy processes and integration with internal and external systems.
- Effective communication at all organizational levels, with strong analytical and problem-solving skills.
- Ability to influence and consult on key technical decisions during project delivery.
- Demonstrated mentoring capability in development and release management on the ServiceNow platform.
- Thorough understanding of ITIL processes and best practices.
- Desirable certifications: CTA or CMA, ITIL Foundation, Certified CSM, ITSM, or ITOM Implementation Specialist.
- Agile/SCRUM certification is a plus, and SC clearance is preferred.
- United Kingdom
- 55,000 GBP
-
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Description
Position: ServiceNow Solution Architect
Salary: Up to £110,000
Type: Full Time, Permanent
Location: UK Remote with occasional travel to client site
Start Date: ASAP
Overview:
Join our professional services team as an Architect, where you'll play a key role in defining best practices for architectural solutions across various projects. Take a leadership position in enhancing our internal capabilities. As a natural thought leader, actively participate in tech round tables and lunch & learn sessions, sharing your expertise and insights with the team.
Responsibilities:
Skills and Experience:
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