Jobs

    Resident Liaison Officer - Yorkshire, United Kingdom - Fortem Cares

    Fortem Cares
    Fortem Cares Yorkshire, United Kingdom

    1 week ago

    Default job background
    Description

    The Role

    Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced Resident liaison Officer to join Fortem, based in Rotherham with travel across the surrounding area.

    The Resident liaison Officer will work on a full-time basis you will aim to deliver and improve the level of customer and client satisfaction across the business, through engaging tenants and offering support to the Site Manager in their duties, supporting the delivery of a capital works programme, for our client the Guiness Partnership, where we will be responsible for enhancements to properties, including: Bathrooms, Kitchens and Roofs and Electrical works.

    The Project

    Key duties and responsibilities:

    • Work closely and liaise with the clients' resident officer(s).

    • Work and liaise with the site manager for the contract.

    • Ensure the clients' resident officer(s) and site manager is aware of any customer issues and update and coordinate responses accordingly.

    • Notify customers of intended start dates for the work and update the customers accordingly.

    • Record and notify both the clients' resident officer(s) and the site manager from every resident who refuses any element of the work including access for the work.

    • Deal with any resident issues and enquiries on a day-to-day basis, all complaints to be recorded.

    • Monitor emails from client and action as required.

    • No liaison with the school. 9) The Resident Liaison Officer will not be responsible for gaining access to properties, they will communicate with customers, but responsibility for access remains with the client.

    • Complete a diary on every visit, to every property relevant information including: a) Resident comments. b) Tidiness of the property. c) What stage the work is at.

    Essential and Desirable Criteria

    Essential Criteria:

    • Excellent Communication and Interpersonal skills

    • Previous experience of working in a customer facing environment

    • Ability to deal with sensitive situations

    • Resilience and strong negotiation skills

    • Keen problem solving ability

    • Full Driving Licence

    • Organised and able to prioritise

    • Proficiency in Microsoft Office

    • SSS, CSCS Desirable:

    • Previous social housing experience

    • Awareness of diversity issues

    • SMSTS, Scaffold Inspection

    Personal Qualities

    At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: Are honest and trustworthy.

    You will be able to:

    • recognise your own strengths and limitations, play to your strengths and use strategies to minimise the impact of your limitations,

    • reflect regularly on your own experiences and performance, and constantly seek to improve,

    • model behaviour that shows respect, helpfulness, and co-operation,

    • respond positively and with resilience to setbacks,

    • recognise people's needs and motivations and acknowledge the feelings and views of all parties.

    • recognise when there are conflicts, acknowledge the feelings and views of all parties, and redirect people's energy towards a common goal,

    • make best use of available resources and seek new sources of support, when necessary,

    • state your own position and views clearly and confidently in conflict situations,

    • share, and encourage others to share, information and knowledge,

    • recognise the importance of relationships and build these across the organisation,

    • understand and address stakeholders' needs,

    • identify your customers' needs and expectations and strive to deliver them.

  • Eden Brown

    Resident Liaison Officer

    2 days ago

    Eden Brown West Yorkshire, United Kingdom

    Our client is looking for Resident Liaison Officer to be based in Halifax · The purpose of this role is visit tenants properties and deal with any complaints that may have arose due to unsatisfactory work carried out by a trades person and also other ongoing issues that need addr ...

  • Rayner Personnel

    Telephone Liaison Officer

    1 week ago

    Rayner Personnel West Yorkshire, United Kingdom Freelance

    Client Liaison Officer Leeds My client is a well established Leeds based Mortgage brokerage based in an Estate Agency setting. They are looking for a client liaison officer to join their successful head office team in Leeds. Experience and evidence of a strong performance in a ta ...

  • Carbon60 Global

    Streetwork Coordinator

    1 week ago

    Carbon60 Global West Yorkshire, United Kingdom

    **Steetworks Coordinator**Seacroft, Leeds**Circa £28,000** · My client, OCU, part of CityFibre contract has an opening for an experienced Streetworks coordinator based out of our office in Seacroft, to help projects in the local area. As Streetworks Coordinator, you will be respo ...

  • Exclusive Household Staff

    Live-out Business Ea

    1 week ago

    Exclusive Household Staff Yorkshire, United Kingdom

    **Yorkshire**, **Salary £65,000 DOE**: · **EHS #6618**: · This rewarding and demanding EA role meets the needs of a highly successful and active entrepreneur. Our client has a demanding domestic and overseas travel schedule but spends the majority of his time focused on the UK an ...

  • Quest Search and Selection

    Assistant Buyer

    20 hours ago

    Quest Search and Selection West Yorkshire, United Kingdom

    Ref: JO | £ £22000 per annum + Benefits | Location:Huddersfield, West Yorkshire, England | Added:02/12/22 · Quest Search & Selection is currently recruiting for this omni channel fashion retail business. The business has over 100 stores and strong presence online and also via the ...

  • Newman Stewart

    Construction Project Planner

    1 week ago

    Newman Stewart Yorkshire, United Kingdom

    **Construction Project Planner** · **Competitive Salary benefits** · Our client is a national contractor who provides EPC (Engineering Procurement Construction) services to the rail infrastructure and engineering sectors (mechanical handling, bulk storage, bridges, marine and por ...

  • The Renewables People

    Domestic Energy Assessor

    1 week ago

    The Renewables People Yorkshire, United Kingdom

    **About us** · The Renewables People is a small business in Yorkshire. We are professional, and our goal is to Having secured large contracts, The Renewable People (part of the Comcat-group) are looking for a Domestic Energy Assessor to join our team. The role is within the ECO 4 ...

  • Resourcing Group

    Multi Skilled Operative

    1 day ago

    Resourcing Group West Yorkshire, United Kingdom

    Hi, I', currently looking for 2 Multi Skilled Operatives (Mobile role) for my client in Leeds. · **Rate - £ £15.80 Depending on Experience** · **Hours - 40hrs a week, 8AM - 4:30PM + Overtime** · **Drivers License Required - Less than 6 points** · **General Overview**: · temporary ...

  • Resourcing Group

    Skilled Labourer

    20 hours ago

    Resourcing Group West Yorkshire, United Kingdom

    Hi, I', currently looking for 2 Multi Skilled Labourer's for my client in Leeds. · **Rate - £ £15.80 Depending on Experience** · **Hours - 40hrs a week, 8AM - 4:30PM + Overtime** · **Drivers License Required - Less than 6 points** · **General Overview**: · temporary (12 weeks) - ...

  • Resourcing Group

    Labourer

    1 day ago

    Resourcing Group West Yorkshire, United Kingdom

    Hi, I', currently looking for 2 Skilled Labourer's for my client in Leeds. · **Rate - £13.50ph+ Depending on Experience** · **Hours - 40hrs a week, 8AM - 4:30PM + Overtime** · **Drivers License Required - Less than 6 points** · **General Overview**: · temporary (12 weeks) - perma ...

  • Talk Recruitment

    Bid Coordinator

    1 week ago

    Talk Recruitment West Yorkshire, United Kingdom

    A leading tier 1 building contractor. · Opportunity to be based from either their Leeds or Newcastle office, plus some remote working. · Working predominately on building sector projects including Education, Healthcare, Commercial, Leisure and Student Accommodation. · **What make ...

  • BIAZA

    Zoo Registrar and Curatorial Data Assistant

    1 week ago

    BIAZA Yorkshire, United Kingdom

    Tropical World · - Yorkshire**Contact**: · **Sector**: · - Administration**Type**: · - Paid**Contract type**: · - Full-time**Salary**: · - SO1 - £30, £32,020.00**LEEDS CITY COUNCIL - Job Description** · **Directorate**: Communities, Housing and Environments · **Service Area**:Par ...

  • Highways England

    Service Delivery Manager

    4 days ago

    Highways England West Yorkshire, United Kingdom

    Service Delivery Manager - Digital Governance · Birmingham or Leeds - Hybrid · As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role in the Digital ...

  • Education Development Trust

    Project Support Officer

    1 week ago

    Education Development Trust West Yorkshire, United Kingdom Full time

    Job title: Project Support Officer · Location: West Yorkshire area based (Hybrid) · Salary: £26,208.00 per annum FTE · This is a full time fixed term contract until March hours per week) · The Work and Health Programme is funded by the UK Shared Prosperity Fund and managedby th ...

  • Expleo

    Senior Design Engineer

    1 week ago

    Expleo West Yorkshire, United Kingdom Fixed Term Contract

    Responsibilities · Engineering design of geared transmission systems and components · Develop designs and/or re-engineering of existing designs for new applications · Design of test equipment and procedures for gearboxes · interpretation and comprehension of customer specificatio ...

  • Radius

    Account Executive

    1 week ago

    Radius West Yorkshire, United Kingdom Permanent - Full time

    Account Executive (Insurance) · We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and se ...