Lifelong Learning System and Service Desk - London, United Kingdom - Gordon Yates

Gordon Yates
Gordon Yates
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Lifelong Learning System and Service Desk Coordinator

Our client is seeking an experience Customer Service and Administration individual for 3 months on a Temp basis; working Hybrid.

£17.50-£18.50 an hour


Who will you be working for?
Our Client is an innovative healthcare organisation located in the City of London.


What will you be doing?

The purpose of this role is to coordinate the management and continuous development of the College Lifelong Learning Platform; which requires regular communication and liaison with the external developer/supplier for system improvements and resolution of any issues.


Your responsibilities will include:

System and Service Desk Support

  • Manage the helpdesk function and provide support and guidance to internal and external stakeholders, including answering queries and proactive assistance with any software problems
  • Produce and deliver presentations and demonstrations in using the Lifelong Learning Platform, including attendance at external events
  • Create and maintain Lifelong Learning Platform training documents including guidance aids, presentations videos and website content
  • Ensure the Training team are aware of any issues resulting from a fault of the system

Liaison with the System's IT Provider and Reporting

  • Identify and log all system faults/issues and ensure these are updated in a timely fashion
on the service desk system for the benefit of the wider Training team in responding to user queries

  • Ensure faults are reported to the IT provider through their service desk system and are prioritised accurately

Committee Support / Stakeholder Support

  • Respond to the Lifelong Learning Platform Regional Leads on any queries or issues encountered pre and post launch of new developments, as well as existing functionality
  • Work with external stakeholders to create video and written guidance on the Lifelong Learning Platform
  • Provide secretarial support to the allied Committee and its Chairperson, including drafting agendas, preparing papers, coordinating logístical arrangements, taking and reporting minutes, coordinating followup actions and processing all general correspondence for the Committee

You will need:


  • Proven experience in a similar position.
  • Strong understanding of online learner management systems
  • Experience of working in a helpdesk environment
  • Experience of delivering presentations and interactive workshops and speaking to groups of people
  • Excellent organisational, IT and communication skills, both written and verbal
  • Experience of providing secretarial support to formal committees, including minute taking

Lifelong Learning System and Service Desk Coordinator
***opportunity, please click on the 'Apply' button below.

opportunity, please click on the 'Apply' button below.
More jobs from Gordon Yates
See all jobs of Gordon Yates