Healthcare Administrator - North Somerset, United Kingdom - Sirona care & health CIC

Sirona care & health CIC

Verified Company

North Somerset, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you dynamic, enthusiastic and ready for a challenge?

Do you want to work for a progressive organisation where staff have a voice?

At Sirona care & health, we have been working intensively to design the future of our administration service in our Integrated Network Teams.

Through engaging colleagues and representing their views in workshops, we have developed our administration roles.

Our Integrated Network Teams (INTs) deliver out of hospital care to people in their own homes or community clinics.

We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG).

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams providing care during the hours of
8am 8pm, 7 days a week.

The administrative team work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists and support staff.

You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

Main duties of the job

Provide a professional service to a range of customers including patients/clients, carers, families, health professionals and other organisations.
Respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations.
Give nonclinical advice appropriately.
Escalate issues to line manager.
Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
Adapt communication according to a diverse range of situations.
Create templates and bespoke letters with guidance.
Maintain awareness of priorities.
Train colleagues and provide day to day supervision.
Problem solve to manage expectations of patients.
Develop rotas and resolve conflicting diary appointments.
Organise meetings, set agendas, take minutes and follow up actions.
Undertake project administration.
Follow standard operating procedures, contributing ideas for process improvements.
Support managers with recruitment related admin.
Responsible for small expenditure and ordering of stationery and supplies.
Maintain records relating to medical devices and equipment.
Transport supplies as required.
Create and maintain accurate records in line with confidentiality guidelines.
Collate and input data using various systems, producing reports.

Some posts require unsociable hours and travel, sometimes at short notice to meet service needs. Late shifts and weekends are required on a rota basis. Some posts allow an element of home working.

Criteria

NVQ 3 in administration, or equivalent demonstrable experience.
Numeracy and literacy level 2 qualification or equivalent demonstrable skills.
Willingness to undertake training required for the role.
Administration work relevant to position applied for (e.g. typing, minute taking, filing, mail management, diary management).
Experience of delivering excellent customer service over the telephone and in person.
Experience of working well in a team environment and able to act on own initiative.
Effective interpersonal and communication skills.
Able to prioritise time and tasks.
Able to supervise others and deputise for more senior colleagues when required.
Working in a health/social care or serviceoriented organisation. _(Desirable)_