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Basingstoke

    Night Services Officer - Basingstoke, Hampshire, United Kingdom - Hemmersbach

    Hemmersbach
    Hemmersbach Basingstoke, Hampshire, United Kingdom

    Found in: Jooble UK O L C2 - 4 days ago

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    Description

    Role:
    Within a dedicated team, Hemmersbach provide worldwide support for one of the UK's Big-4 banking institutions.
    As a Service Desk Specialist, you will be the first point of contact when things go wrong.

    Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you'll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.

    Being on the UK's biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia.

    Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours.

    We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between.

    We will also support you with an additional shift allowance, paid throughout the year.


    Requirements:


    Previous experience in a service / help desk environmentPrevious experience of extended hours shift patterns, or an open-minded approach to work within such a teamA friendly, engaging and pragmatic approach to your workEnthusiasm to learn new & niche support technologiesThe role may be subject to enhanced references and vettingBenefits:Buddy programExtensive paid trainingMedical cash planOnboarding programPension schemeShift allowanceBe Part of Us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.

    We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.


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