Jobs
>
Basingstoke

    Team Leader- Contact Centre - Basingstoke, United Kingdom - Sanderson Recruitment

    Sanderson Recruitment
    Sanderson Recruitment Basingstoke, United Kingdom

    10 hours ago

    Default job background
    Full time Customer Service / Support
    Description

    Job Title:
    Team Leader - Contact Centre

    Location:
    Basingstoke

    Job Type:
    Permanent

    Benefits:
    25 days holidays + 8 bank holidays
    Discretionary annual bonus
    Company pension scheme membership


    The Role:
    To lead a Customer Services team in consistently delivering excellent service across all propositions.

    This involves providing leadership, developing the team, managing performance, fostering a customer-centric culture, improving processes, collaborating with other teams, ensuring quality, managing stakeholders, communicating effectively, and encouraging innovation.


    Responsibilities:
    Leading and managing a team of Customer Service Representatives.
    Guiding, coaching, and evaluating every team member's performance. Addressing any issues promptly and creating a positive environment where everyone feels motivated to do their best.
    Continuously assessing team achievements against objectives. Identifying variances from targets and take proactive action to ensure successful delivery.
    Strategizing and allocating team resources smartly to meet business goals. Setting up streamlined processes and ensuring we're equipped with the right data to handle work efficiently within budget limits.
    Leading the team through changes with clear and effective communication.
    Ensuring team adherence to defined practices and procedures to maintain consistent and compliant output.
    Proactively reviewing the customer environment to drive continuous improvement initiatives. Implementing changes to enhance effectiveness and efficiency, applying systems thinking logic daily.


    Ideal Candidate Profile:
    Have a minimum of 2 years' experience within a managerial position.
    Have problem solving and decision-making skills.
    Have time management and organisational skills.

    Have prior experience in managing customer services team within Financial Service, Life & Pension, or another relevant office/ corporate based environment.

    Possess exceptional written and verbal communication abilities.

    Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies.


    Join Us:


    If you're driven by the opportunity to make a significant impact in the lives of individuals navigating challenging times and possess the blend of experience and skills we seek, we encourage you to apply for this vital role in our organization.

  • Harwoods Group

    Contact Centre Executive

    6 days ago

    Harwoods Group Basingstoke, United Kingdom

    Job Purpose · The role of the Contact Centre Executive is to: · - Make outbound calls of a sales nature and receive inbound enquiries on behalf of our retailers. · Policies · All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any ...

  • Harwoods Group

    Contact Centre Executive

    1 week ago

    Harwoods Group Basingstoke, United Kingdom

    Job Purpose · Up to £23,000 dependent on experience + bonus - Realistic OTE £25,000 Uncapped + great company benefits. Top performing advisors in the business are earning over £30,000 in this role · Week one: Monday - Friday: 08:00 - 17:00 · Week two: 09:00 - 18:00 · 1 Saturday i ...

  • FirstGroup

    Video Contact Centre Agent

    1 week ago

    FirstGroup Basingstoke, United Kingdom

    **Do you deliver customer service to a continually high standard?** · **Would you like to be part of a European Innovations Award winning Video Contact Centre?** · **How about a career, not just a job?** · ***If the answer is YES, then you might want to read this**: · **The locat ...

  • FirstGroup

    Video Contact Centre Agent

    1 week ago

    FirstGroup Basingstoke, United Kingdom

    **Do you deliver customer service to a continually high standard?** · **Would you like to be part of a European Innovations Award winning Video Contact Centre?** · **How about a career, not just a job?** · ***If the answer is YES, then you might want to read this**: · **The locat ...

  • South Western Railway

    Video Contact Centre Agent

    4 hours ago

    South Western Railway Basingstoke, United Kingdom

    **Who are we?** · South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isl ...

  • Support Revolution

    Contact Centre Agent

    1 day ago

    Support Revolution Thatcham, United Kingdom

    **Contact Centre Agent** · **We have an excellent opportunity for** a Contact Centre Agent to join **our growing Commercial team. You will be responsible for **making outbound calls to **market **Support Revolution's leading **Oracle and SAP **third-party support **and maintenanc ...

  • LYPHE Group

    Contact Centre Supervisor

    2 days ago

    LYPHE Group Farnborough, United Kingdom

    **About us** · At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Contact Centre Supervisor is central to achieving this mission. You will be supporting a team of Patient Services Coordinators who have the responsibility to take pa ...

  • LYPHE Group

    Contact Centre Supervisor

    2 days ago

    LYPHE Group Farnborough, United Kingdom

    **About us** · At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Contact Centre Supervisor is central to achieving this mission. You will be supporting a team of Patient Services Coordinators who have the responsibility to take pa ...

  • Portsdown Group Practice

    Contact Centre Advisor

    1 week ago

    Portsdown Group Practice Cosham, United Kingdom

    We are looking for enthusiastic individuals to join our fast paced Contact Centre team. · Do you have a keen interest in health care? · Do you get job satisfaction from helping people? · Are you able to remain calm and professional under pressure? · If you feel that we could be d ...

  • Surrey Police

    Contact Centre Officer

    4 hours ago

    Surrey Police Guildford, United Kingdom

    "Surrey Police, what's your emergency?" · "I've just woken up to someone trying to break into my house" · "My mum has dementia, she's 77 and has gone missing" · "There's been a car crash outside my house, the car is upside down on its roof" · As a Contact Centre Officer you will ...

  • Eastleigh Child Contact Centre

    Contact Centre Volunteer

    1 week ago

    Eastleigh Child Contact Centre Eastleigh, United Kingdom

    The volunteer role is essential for the smooth, safe and impartial running of the contact centre. · ECCC values the contribution that volunteers play and recognises that at times, this can be difficult work. ECCC will support you within this role, by providing: an induction progr ...

  • Portsdown Group Practice

    Contact Centre Advisor

    6 days ago

    Portsdown Group Practice Cosham, United Kingdom

    **This Vacancy** · Due to the expansion of our progressive Practice, a vacancy has become available in our innovative Contact Centre. You will be the first point of contact for patients and have a diverse range of responsibilities. Your role will be integral to the Practice and o ...

  • Calor Gas Ltd

    Contact Centre Advisor

    1 day ago

    Calor Gas Ltd Fawley, United Kingdom

    **Job no**: 507310 · **Work type**: Permanent · **Location**: Fawley · **Categories**: Operations · **Contact Centre Advisor** · **£22,720 to £23,500 With Excellent Benefits** · - Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._ · The Custom ...

  • Innovation Group

    Contact Centre Agent

    1 week ago

    Innovation Group Fareham, United Kingdom

    **Looking to start 2024 with a bang? We can't guarantee fireworks and festivities, but we CAN promise a new, exciting, challenging new role to develop your customer service skills We're recruiting for Customer Service Advisors to join us on a full basis here in our Whiteley offic ...

  • Benefex

    Contact Centre Agent

    5 days ago

    Benefex Southampton, United Kingdom

    Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team. · Previous experience working in a customer service environment would be ideal b ...

  • Hampshire County Council

    Contact Centre Adviser Hcc610858

    1 week ago

    Hampshire County Council Fareham, United Kingdom

    **Job Details**: · **Salary Range**: £21,190 - £22,215 pro rata per annum (actual salary £9,448 - £9,905 per annum) · - **Work Location**: Parkway Fareham · - **Hours per week**:37 · - **Contract Type**: Temporary for 12 months · - **Closing Date**:14 August 2023 · - **Interview ...

  • PLANET RECRUITMENT SERVICES LTD

    Senior Contact Centre Engineer

    5 days ago

    PLANET RECRUITMENT SERVICES LTD Didcot, United Kingdom

    **Job Title -Sr. Contact Centre Engineer** · **Salary - £70-£100k** · **Location - United Kingdom - Remote** · **Let's talk about the team and the role**: · As a Sr. Contact Centre Engineer, you will bring extensive background in support of cloud contact centre environments and e ...

  • Connect2Hampshire

    Customer Contact Centre Adviser

    2 days ago

    Connect2Hampshire Winchester, United Kingdom

    **Job Purpose** · This role is ideal for someone looking to broaden their career. You will be contributing to and supporting the delivery of a high-quality service within the Highways Operation Centre working flexibly across multiple tasks. · **Role Responsibilities** · Our Conta ...

  • Connect2Hampshire

    Casual Contact Centre Adviser

    1 week ago

    Connect2Hampshire Fareham, United Kingdom

    **Job Summary & Person Specification** · **Job Title**: · **Contact Centre Adviser** · **Job Ref No**: · **TBC** · **Department**: · **Children's Enquiry Team** · **Branch / Section**: · **Children's Services** · **Grade**: · **D5** · **Salary**: · **Work Location**: · **£12.69 p ...

  • Connect2Hampshire

    Casual Contact Centre Adviser

    1 week ago

    Connect2Hampshire Fareham, United Kingdom

    **Job Summary & Person Specification** · **Job Title**: · **Contact Centre Adviser** · **Job Ref No**: · **TBC** · **Department**: · **Children's Enquiry Team** · **Branch / Section**: · **Children's Services** · **Grade**: · **D5** · **Salary**: · **Work Location**: · **£13.68 p ...