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    Technical Client Services Associate - United Kingdom - John Wiley & Sons, Inc.

    John Wiley & Sons, Inc.
    John Wiley & Sons, Inc. United Kingdom

    2 weeks ago

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    Description

    Location: Hybrid or Remote, UK

    Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

    We are looking for a Technical Client Services Associateresponsible for providing excellent customer service to existing Wiley Partner Solutions / Atypon customers. The role is unique in its combination of technical expertise and relationship building and helps our customers get the most of their publishing solutions. Helping with bugs, triaging change requests, and liaising with engineers round out the position.

    How you will make an impact:

    • Ensure new and existing work from customers is handled within our KPI's.
    • Working with global customers to better understand and use the capabilities of the custom software platformLiteratum.
    • You'll work closely with colleagues in product management, technical support, documentation, and quality assurance, both to solve problems and to deploy newly requested and funded features.
    • Effectively communicate between engineers and customers for accuracy and clarity.
    • You'll facilitate regular client meetings to improve the client/vendor relationship.

    We are looking for people who have/are:

    • Technical or technical-minded with experience or familiarity with the publishing industry.
    • Independent worker who can integrate smoothly into different team structures, having the judgement to know when to ask for help and escalate issues
    • Experienced in customer engagement and relationship management.
    • Familiarity with XML, CSS, and HTML is a plus.

    About Wiley:

    Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

    With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

    When applying, please attach your resume/CV to be considered.

    We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

    We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

    #LI-JG2 #LI-Remote

    #J-18808-Ljbffr
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