- Create eye-catching and enticing retail displays, maintaining high standards of presentation.
- Identify opportunities to increase revenue through upselling, cross-selling and add-on sales.
- Input into range planning and the development of our retail product offer.
- Be responsible for organised 'back of house' systems and all aspects of stock management, including deliveries, storage and stock-taking. Visitor experience
- Offer exemplary customer service and ensure all members of the team do the same.
- Gather visitor feedback to help evaluate and shape our offer.
- Support ambitious property-wide targets for customer satisfaction, membership recruitment and donations to our charity.
- Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues as they arise and following our emergency procedures.
- Minimise our environmental impact through environmentally sustainable practices – especially energy use and waste disposal.
- Contribute photos, videos and story content for social media and marketing promotion.
People management - Supervise the day-to-day activities of a team of permanent and seasonal Visitor Service Assistants (VSAs)
- Achieve excellence in staff performance with motivation and training, task-setting and coaching our staff on front and back-of-house routines.
- Contribute to the preparation of rotas, allocating staff and volunteer resources to meet business needs.
Finance Management - Share responsibility for achieving a retail budget of around £750,000 sales per year.
- Monitor commercial performance and adjust activities to capitalise on income-generating opportunities.
- Supervise daily retail till operations and perform end-of-day financial reconciliation.
Performance indicators and targets: - Visitor enjoyment – online reviews, mystery visits, customer surveys and feedback
- Staff and volunteer satisfaction – one to ones and surveys
- Financial performance – daily sales and monthly income & expenditure budgets
- Stock management – weekly reports and regular stocktakes
Tools / equipment / systems - Access to laptop for online people management, training, financial monitoring and stock ordering systems.
- EPOS tills and chip and pin machines.
-
Visitor Services Supervisor
1 week ago
The National Trust for Scotland Glenfinnan, United Kingdom**JOB PURPOSE** · This is a fantastic opportunity to work as part of the leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year. As a charity, every penny we raise goes back into th ...
-
Visitor Services Supervisor
1 week ago
The National Trust for Scotland Glenfinnan, United Kingdom**JOB PURPOSE** · This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year. · You will be responsible for the day-to-day caterin ...
-
Visitor Services Supervisor
21 hours ago
The National Trust for Scotland Glenfinnan, United KingdomThis is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year. · You will be responsible for the day-to-day catering operations at ou ...
-
Visitor Services Supervisor – Welcome
1 week ago
National Trust for Scotland Fort William, United Kingdom Full timeAs a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You'll ...
-
Restaurant Supervisor
1 week ago
Alfa Leisureplex Fort William, United KingdomAlfa Leisureplex Group has an opportunity for a** Restaurant Supervisor Live-In **to join the team at** The Croit Anna Hotel, Fort William.** · **Restaurant Supervisor Live-In working hours**: · As a** Restaurant Supervisor** **Live-In **you will work** · - HOURS* hours per week, ...
-
Restaurant Supervisor
5 days ago
Alfa Leisureplex Fort William, United KingdomAlfa Leisureplex Group has an opportunity for a** Restaurant Supervisor Live-In **to join the team at** The Croit Anna Hotel, Fort William.** · **Restaurant Supervisor Live-In working hours**: · As a** Restaurant Supervisor** **Live-In **you will work** 39 hours per week, **inclu ...
-
Supervisor
3 days ago
CJ Lang & Son Limited Fort William, United KingdomC J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities t ...
-
House Supervisor
21 hours ago
Blackwood Homes and Care Inverness-shire, United Kingdom**House Supervisor** · **Ref: 55/23** · **17 x 9 hr shifts (8am - 6pm) over a 4 week rolling rota** · **Salary - £10.90 per hour, £11.30 with SVQ2 Qualification** · **Location - Nairn** · **About the role** · Blackwood is looking for a House Supervisor for our Nairn Supported Liv ...
-
House Supervisor
3 days ago
Blackwood Homes and Care Inverness-shire, United Kingdom**House Supervisor** · **Ref: 102/22** · **17 x 9 hr shifts (8am - 6pm) over a 4 week rolling rota** · **Salary - £10.50 per hour, £10.90 with SVQ2 Qualification** · **Location - Nairn** · **About the role** · Blackwood is looking for a House Supervisor for our Nairn Supported Li ...
-
Retail Cleaner
1 week ago
Quantum Cleaning FM Fort William, United KingdomDuties: · - Perform general cleaning tasks such as sweeping, mopping, dusting, and vacuuming. · - Clean and sanitize restrooms and replenish supplies. · - Empty trash bins and replace liners. · - Clean windows, mirrors, and other glass surfaces. · - Maintain cleanliness in common ...
-
Retail Cleaner
1 day ago
Quantum Cleaning FM Fort William, United KingdomDuties: · - Perform general cleaning tasks such as sweeping, mopping, dusting, and vacuuming. · - Clean and sanitize restrooms and replenish supplies. · - Empty trash bins and replace liners. · - Clean windows, mirrors, and other glass surfaces. · - Maintain cleanliness in common ...
-
In Store Cleaner
21 hours ago
Quantum Cleaning FM Fort William, United KingdomDuties: · - Perform general cleaning tasks such as sweeping, mopping, dusting, and vacuuming. · - Clean and sanitize restrooms and replenish supplies. · - Empty trash bins and replace liners. · - Clean windows, mirrors, and other glass surfaces. · - Maintain cleanliness in common ...
-
Cleaner/room Attendant
1 day ago
Cruachan Hotel Fort William, United Kingdom**Duties include**: · - Maintains building interiors by dusting and sanitizing furniture, equipment, mirrors, and fixtures; washing windows, walls, ceilings, vents, and light fixtures; sweeping, vacuuming; re-supplying restrooms; reporting needed repairs. · - Meets housekeeping w ...
-
Housekeeping Assistant
1 week ago
Cruachan Hotel Fort William, United Kingdom**Duties include**: · - Maintains building interiors by dusting and sanitizing furniture, equipment, mirrors, and fixtures; washing windows, walls, ceilings, vents, and light fixtures; sweeping, vacuuming; re-supplying restrooms; reporting needed repairs. · - Meets housekeeping w ...
-
Cleaning Operative
1 week ago
Samsic UK Fort William, United KingdomOverview: · We are currently seeking a Cleaner to join our team. As a Cleaner, you will be responsible for maintaining cleanliness and tidiness in various areas. This is an important role in ensuring a clean and safe environment for our customers and staff. · **Duties**: · - Perf ...
-
Security Officer
1 week ago
ISS Facility Services Inverness-shire, United Kingdom**Contract: Professional & Technology Services** · *** · **Location: Inverness-shire, IV2 7GE** · *** · **Hours of work: 42** · *** · **Working Pattern: Rotating shift pattern of days and nights. Shifts are either 7am - 7pm or 7pm - 7am** · *** · **Contract Type: Permanent** · ** ...
-
General Operative
21 hours ago
Gallifordtry Inverness-shire, United KingdomNote for Recruitment Agencies: _ · - We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. _ · - We do not accept speculative CVs from agencies, if speculative CVs are sent, no fee will be applicable - please direct all que ...
-
Relief House Supervisor
1 week ago
Blackwood Homes and Care Highland, United KingdomWe have an exciting opportunity for you to become a Relief House Supervisor and make a positive impact on the lives of our customers · As a Relief House Supervisor, your primary responsibility will be to deliver a first-class housing service to vulnerable residents, empowering th ...
-
Restaurant Supervisor
1 week ago
Airds Hotel Appin, United KingdomThe role of the Restaurant Supervisor is a key one to ensure that all guests get the best of service all of the time. It is a hands-on role which requires a good strong presence in the restaurant. In addition it includes undertaking all training of new staff and the continuous tr ...
-
Catering Assistant
1 week ago
Trees for Life Dundreggan, United KingdomWe are recruiting for our flagship Rewilding Visitor Centre based at Dundreggan in the beautiful Scottish Highlands. Some of these posts will be full time or part time, with no split shifts · Overall Purpose of the Job · The cafe and kitchen will be serving snacks, lunches, cakes ...
Visitor Services Supervisor - Fort William, United Kingdom - National Trust for Scotland
Description
Fixed Term Contract 12 Months. Full time.
You will be responsible for the day-to-day operations at one of the National Trust for Scotland's flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best they can be. You will also be part of a broader duty management team responsible for smooth and safe visitor services provision.
As well as creating an enjoyable retail experience, you will champion complementary income-streams like memberships, donations and catering. You will also inspire visitors with ideas for things to do here, sharing your enthusiasm for Glenfinnan's stories and the conservation activities that their spending funds.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Retail operation