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Data Analyst
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Whistl Marlow, United KingdomWe are looking for an individual who is self-motivated, has excellent attention to detail, and is keen to lay roots within a company that are growing year on year to join us as a Data Analyst in Marlow. · You would be joining an organisation that embraces change, which is positiv ...
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Customer Service Representative
1 day ago
Clinical Professionals Marlow, United Kingdom**Reference Number: JO ** · Customer Service Representative - Dutch Speaking · Rate: Negotiable · **Job Type**: Contract · Location: Marlow · **Title**: Customer Service Representative - Dutch Speaking · **Location**: Marlow, Berkshire - Hybrid · **Duration**: 12 Month Contract - ...
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1st Line Technical Customer Service
1 week ago
Ciphr Marlow, United Kingdom**Location** · Hybrid, remote and Marlow office based · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **We currently have an exciting opportunity for an experienced IT customer service analyst to join our 1st Line Technical Customer Service team.** · We are all about ...
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Database Administrator
4 days ago
SAS Marlow, United Kingdom: · **Database Administrator - Hybrid** · **Nice to meet you** · We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. · We're also a debt-free multi-billion-dollar ...
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1st Line Technical Customer Service
1 week ago
Ciphr Marlow, United Kingdom**We currently have an exciting opportunity for an experienced IT customer service analyst to join our 1st Line Technical Customer Service team.** · We are all about people at Ciphr. Our values are trust, drive, authenticity, and accountability. We want you to bring your authenti ...
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Product Surveillance Reporting Analyst
1 week ago
SRG Marlow, Buckinghamshire, United KingdomProduct Surveillance Reporting Analyst · 12 months · £17.96 p/h · Marlow - hybrid (3 days on site) · SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow. · Purpose of the role · The Reporting S ...
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Product Surveillance Reporting Analyst
1 week ago
SRG Marlow, United KingdomProduct Surveillance Reporting Analyst · 12 months · £17.96 p/h · Marlow – hybrid (3 days on site) · SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow. · Purpose of the role · The Reporting S ...
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Product Surveillance Reporting Analyst
1 week ago
SRG Marlow, Buckinghamshire, United KingdomJob Description Product Surveillance Reporting Analyst · 12 months · £17.96 p/h · Marlow – hybrid (3 days on site) · SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow. · Purpose of the ro ...
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CRM Business Implementation Analyst
3 weeks ago
Softcat Plc Marlow, Buckinghamshire, United KingdomJoin our Business Systems team · As our business grows and evolves it is essential, we have a set of reliable, scalable yet flexible systems. The Business Systems Team are responsible for the design, delivery, and management of these key business applications. Softcat is a £1bill ...
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Product Surveillance Reporting Analyst
6 days ago
SRG Marlow, Buckinghamshire, United KingdomProduct Surveillance Reporting Analyst · 12 months · £17.96 p/h · Marlow – hybrid (3 days on site) · SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow. · You could be just the right applicant ...
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Product Surveillance Reporting Analyst
6 days ago
SRG Marlow, Buckinghamshire, United KingdomProduct Surveillance Reporting Analyst · 12 months · £17.96 p/h · Marlow – hybrid (3 days on site) · Please make sure you read the following details carefully before making any applications. · SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveill ...
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Complaints Intake Analyst
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SRG Marlow, Buckinghamshire, United KingdomRole: Complaint Intake Analyst · Contract: 12 months · Office- Marlow (Hybrid - 3 days on site) · Pay: circa 28k p/a · Must speak a European language in addiotnal to English Purpose: · The Complaint Intake Analyst works to support PMQA through providing the initial triaging of co ...
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DBA Administrator
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SAS Marlow, Buckinghamshire, United KingdomDatabase Administrator - Hybrid · Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. · We are looking for a DBA for the SAS Cloud team in SAS's Cloud and Information Services (CIS) division, ...
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Product Surveillance Reporting Analyst
1 week ago
SRG Marlow, Buckinghamshire, United KingdomProduct Surveillance Reporting Analyst12 months£17.96 p/hMarlow – hybrid (3 days on site)SRG are partnered with a pharmaceutical organisation who are seeking a Product Surveillance Reporting Analyst to join their team in Marlow.Purpose of the roleThe Reporting Specialist is respo ...
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Database Administrator
1 week ago
SAS Marlow, United KingdomDatabase Administrator · Job Locations UK-Marlow | UK Requisition ID Job Category Information Technology Travel Requirements None Database Administrator - Hybrid · Nice to meet you · We're the leader in analytics. Through our software and services, we inspire customers arou ...
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Manager, Cloud Technical Lead Services
1 day ago
SAS Marlow, United KingdomManager, Cloud Technical Lead Services · Job Locations UK-Marlow | UK-London | UK-Glasgow | ES-Madrid | FR-Île-de-France | PL-Warsaw Requisition ID Job Category Information Technology Travel Requirements None SAS Managed Cloud Technical Manager - Hybrid · Nice to meet you · ...
ITIL Services Analyst - Marlow, Buckinghamshire, United Kingdom - Softcat Plc
2 weeks ago
Description
Join our Service Assurance teamThe Service Assurance team are a proficient, fast-paced, and exciting team who are committed to providing excellent customer service.
We support a multitude of technologies such as Cisco, Check Point and Microsoft, which means you will work alongside engineers managing high priority incidents and providing communication to key customer and internal stakeholders.
Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe.
Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen.
As a Service Assurance Analyst, you will be responsible for Incident, Change, Transition, Escalation, Problem Management and implementing process and continual service improvements.
This is a 15-Month fixed term contract.As a Service Assurance Analyst, you'll be responsible for:
ITIL process control - Incident, Transition, Problem and Change management
Onboarding new customers and renewing existing customer's service documentation
Providing on call support for high priority Incidents out of hours
Performance Reporting - specifically linked to ticket handling, SLA & KPI's
Knowledge and use of Industry recognised IT Service Management tools. Preferably ServiceNow
~ Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
~ Strong data analysis experience
~ Providing out of hours support via on call rota
In this role, we can offer the following flexible working patterns:
Hybrid working - 2-3 d ays in the office and 2-3 days working from home
Working flexible hours - flexing the times you start and finish during the day
You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals.
Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees.
My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.Softcat Diversity Inclusion Report 2022.JD - Service Assurance Analyst.
