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    Customer Care Assistant - Sheffield, United Kingdom - Arthrex UK

    Arthrex UK
    Arthrex UK Sheffield, United Kingdom

    6 days ago

    Default job background
    Full time
    Description
    Customer Service Representative (Repairs and Capital)

    Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of sports medicine but busy disrupting multiple other areas including distal extremities, arthroplasty and biologics amongst others..

    This is just the start of a great journey... we are the orthopaedic company to watch in the coming years...

    We continually have new opportunities that need hungry, creative and problem-solving minds with a 'can do' attitude to really spark them into life.

    We are therefore seeking an experienced Customer Service Representative (Repairs and Capital) to work within our Commercial Excellence team at our head office in Sheffield.

    Reporting to the Customer Service Manager this post will work within the Commercial Excellence team to co-ordinate all aspects of the capital repairs/trials/loans process, complete Capital sales order processing and provide exemplary standards of customer service to internal and external customers.

    Input all capital orders onto SAP ensuring input matches requirement as per the purchase order using the configurator tool.

    Supporting engineer diagnostics ahead of any potential repair call out.
    Liaising with drivers and field employees regarding delivery of purchase systems.
    Ensuring all relevant documents are up-loaded onto SAP.
    Responding to repair requests in a timely manner, organising collections of repair items, provision of loan items (charging where applicable)
    Provide ad-hoc reports to service engineers.
    Excellent, professional telephone manner.
    Microsoft office skills and working knowledge of ERP and CRM systems would be beneficial.
    Maths and English Grade C or above.
    Previous relevant experience of having worked in a customer service role.
    Experience of having used SAP would be advantageous.
    Please note that this is a Full-time position (40 hours per week) working hours of 08:30 - 17:00 Monday to Friday


    Compensation and benefits:
    Competitive salary based on level of experience.

    25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.

    All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability, and any other protected characteristics under the Equality Act 2010.

    No agencies please
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