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    Helpdesk Agent - Milton Keynes, Buckinghamshire, United Kingdom - Ostara Systems Limited

    Ostara Systems Limited
    Ostara Systems Limited Milton Keynes, Buckinghamshire, United Kingdom

    1 week ago

    Default job background
    Description
    We have the following shift available working 40hrs per week:

    07:30 – 16:30, rota that includes working every other Saturday and Sunday with 2 days off in the week.


    An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

    As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

    The ideal candidate must be able to deliver support via the telephone in the following key areas:
    ~ Support to Maintenance Contractors and Customers using a proprietary software system

    Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

    To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

    To establish, develop and maintain great working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the performance standards and business objectives for the Contact Centre.

    Knowledge of office applications including Word and Excel
    ~ The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.
    Department Whitbread Helpdesk

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