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    Process Improvement Lead - London, United Kingdom - Heathrow

    Heathrow
    Heathrow London, United Kingdom

    Found in: Talent UK C2 - 4 days ago

    Default job background
    Full time - Permanent
    Description

    The Heathrow Solutions function acts on the direction set by the Strategy team, informed by data/insight, to determine, develop, deliver, embed, and measure the best solutions to meet business needs through Process, Technology or Infrastructure. The Solutions team influences the experience of the tens of millions of passengers who pass through the airport every year.

    The Process Improvement Lead works across Heathrow's complex operating environment, both independently and as part of a team, developing, leading, delivering, and measuring the process improvement initiatives set out in the Process Improvement Strategy by the Head of Process & Data Analytics.

    The role collaborates with the Process Improvement Managers, Solutions team colleagues and the wider business, using Lean/Six Sigma techniques to understand business process challenges/ inefficiencies, shape and lead the delivery and embedding of process change to unlock sustained improvements and benefits for our passengers, stakeholders, and colleagues alike. Effectively engaging with stakeholders, while embedding, documenting and reporting on the effectiveness of process change and business benefits are key to success.

  • End-to-end planning, delivery and embedding of Process Improvement initiatives aligned to Heathrow and functional objectives
  • Creating and maintaining excellent cross-functional relationships with internal/external teams and leaders across the business to promote and help embed the Process Improvement teamnarrative
  • Represent the voice of the customer and understand the impact on the customer of both the current process and any proposed changes, confirming changes add customer value
  • Recognised as a go-to person for information and/or advice in the context of business process review and continuous improvement​
  • Communicating the need for process change andprocess improvement & Lean/Six Sigma methodologies clearly and simply in a way that engages the audience
  • Using insight and data to inform process/CI initiatives and track, document and report on progress/business benefits, whilst driving data-led decision making
  • Champion a Continuous Improvement culture throughout the business​ to help colleagues understand the value it can bring, driving & supporting a standardised and consistent approach to projects & documentation, modelling best practice
  • Demonstrable experience in Process Improvement with progress towards or existing accreditation in Lean Sigma Certification
  • Natural ability to collaborate, establish and maintain excellent working relationships
  • Confident communicator with excellent written and oral communication skills, tailoring messaging to the audience
  • Ability to motivate stakeholders to embrace change and drive improvement
  • Previous experience with Process improvement and Mapping using Lean/Six Sigma Methodologies

    • Ideally you'll also have:

  • Experience of working in and understanding a complex operational environment​, with appreciation of its interdependencies
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