Senior IT Consultant Field Service Remote own carrqd - London, United Kingdom - SkyeBiz

Description

ShortDescription

Our client is looking for adriven Senior IT Consultant / 3rd Level Support Engineer to jointheir worldclass company named one of the UKs Best Companies toWork For

by the Best Companies Index 2023. Theyare also a Microsoft Gold Partner and would encourage yourMicrosoft certifications as part of your PDP (Personal DevelopmentPlan).

BulletPoints

• North WestLondon area / South East England areas Monday to Friday (noweekends)
• Full UK Driving Licence and own areliable car (essential requirement please do not apply if you donot have this in place).
• Have exceptionalcommunication skills both with colleagues and clients.
• Act as a trusted Technical Lead for keyclients.
• At least 6 years of demonstrableexperience in a relevantfield.

Full JobDescription

Our client upholds thehighest standards of customer service takes personal ownership ofissues and celebrates our achievements. They take pride in theservice they deliver.

To help achieve this youwill need to:

• (In addition tobehaviours/responsibilities expected of a level 24 consultant):
• Talking to clients about the products andservices we offer.
• Following up on persistentor complex issues and major projects.
• Workingwith Account Managers to design and recommend solutions.
• Taking ownership of Client Information withinInternal systems is everything up to date

Main JobPurpose:

Provide extensive support andguidance on a wide range of IT services and technologies includingMicrosoft Google and Apple platforms.

Managefield support team in a particular area providing escalated supportfor technical colleagues and directing clients via the relevantservice board.

Participate in and lead IT projectwork at client sites.

Working with AccountManagers as part of a Client Team acting as Technical Lead forspecific customers recommending advising and guiding on theirstrategic IT plans.

What you willdo

• Management of other ITConsultants in the area & delivery of regular 121s
• Monitor IT service board escalations andprogress accordingly.
• Act as an escalationpoint for service requests received.
• Attendingsite visits when necessary to help resolve issues.
• Maintain clear communication to the team andclients.
• Assisting account managers byresponding to queries regarding sites.
• Takes alead on larger project work.
• Training of otherIT Consultants where appropriate.
• Keepinternal documentation up to date to assist team learning.
• Certification: Relevant baselevelcertifications in appropriate networking or operating systems e.g.CompTIA Network Microsoft MCP.
• Current networktroubleshooting skills including excellent working knowledge of LAN& WAN technologies including IPv4 VPNs VLANs iSCSI SNMP etc.
• Administration of Windows Active Directoryincluding Microsoft Office 365 suite and Azure Active Directory.
• Experience with firewalls SANs & eitherCisco or Aruba switch networks.
• Experience inconfiguring VMWare and Microsoft Hyper V Clustering.
• Experience in recent Microsoft Serverbuilds.
• Experience using Microsoft System CentreConfiguration Manager (SCCM) and Microsoft InTune to manageendpoints
• Experience in solution design inMicrosoft and Google platforms would be beneficial but notessential.

What you willneed

Why work for ourclient

They are an Investorsin People accredited company and a GoldMicrosoft Partner. They are committed to investing in thehealth and wellbeing of their staff and have recognised structuresin place to support progress and selffulfilment at work.

Basic salary up to 35000 plusexceptional benefits Mileage expenses reimbursement (own caressential and full UK driving licence needed) Laptop and phonesupplied. Work uniform provided (polo shirt &fleece).