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Cheltenham

    Assistant Manager Hotel - Cheltenham, United Kingdom - HF Holidays

    HF Holidays
    HF Holidays Cheltenham, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Country House Assistant Manager - Bourton-on-the-Water

    Ref: HF24102

    Location:Harrington House, Sherborne Street, Bourton-on-the-Water, Gloucestershire, GL54 2BY

    Contract: Permanent, Full Time

    Salary:£28,080

    Reporting to: House Manager

    Job Benefits: Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free wifi, 33 Days Annual Leave inclusive of Bank Holidays, Exclusive discounts on our holidays for you, your friends & family, professional training & development, Pension Contributions, Medical benefits package, Exclusive discounts at several outdoor equipment stores, cycle to work scheme

    Overview:

    Nestled within the breathtaking area of outstanding natural beauty, our Bourton country house proudly boasts 29 elegantly appointed bedrooms, providing a serene retreat for up to 47 guests embarking on guided or self-guided tour holidays. We have an exceptional opportunity for a dynamic and skilled Assistant Manager to become an integral part of our team at the enchanting Harrington House.


    About the role:

    As the Country House Assistant Manager, your role revolves around supporting the House Manager to deliver an exceptional standard of customer service, ensuring every facet of the house operates at the pinnacle of excellence. Your responsibilities span various domains:

    • Customer Service Excellence: Engage and Interact with our guests creating a warm and friendly atmosphere. Monitor every aspect of customer service, leaving no room for compromise on our commitment to excellence.
    • Front of House Leadership: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas that not only meet but exceed our brand standards.
    • Property Maintenance and Aesthetics: Support the House Manager in addressing internal and external repairs and property defects. Work with the maintenance team to uphold the immaculate appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
    • Team Culture Development: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house.
    • Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.

    As an Assistant General Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence and unity that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every facet of our Country House operations. This role will require you to deputise for the House Manager covering Days off and Annual Leave.


    What are we looking for?

    • We are seeking an individual with a robust commercial background in the Tourism or Hospitality industry. We are keen to hear from Assistant Hotel Managers, Country House Assistant Managers, Hotel Assistant General Managers or Assistant Hospitality Managers, who can showcase a track record of successful management within a hotel, country house, or similar establishment.
    • If you possess traits such as natural outgoingness, sociability, exemplary customer service skills, and excel as a team leader, we welcome your application.
    • Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends


    About HF Holidays:

    An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913. We offer over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We are run as a co-operative with a strong focus on community and a shared love of the great outdoors. Friendship, fun, fresh air, and the feelgood factor is always at the heart of what we do. Our 500-strong team are based at our two offices in Cumbria and Hertfordshire and across our 16 country houses located a skip away from some of the UK's best-loved national parks and Areas of Outstanding Natural Beauty.


    Our Application Process:

    To ensure a fair and unbiased evaluation process, we encourage all prospective candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion or any other factors that may reveal their identity. This practice aligns with our commitment to a blind recruitment approach, fostering equal opportunities for all applicants. If you wish to apply please forward your CV - we'd love to hear from you

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