IT Service Management - Bristol, United Kingdom - i3Works Ltd

i3Works Ltd

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Service Management (ITSM) Consultant

About us:

Here at i3 works we have a new and exciting opportunity for an enthusiastic consultant to come and join our IT Service Management team.

The role of the ITSM team is to provide value to customers through a set of specialised organisational capabilities in the form of services.

It is a customer focussed approach to delivering IT Services, ensuring operational service levels are achieved in agreement with customers and that services and solutions run smoothly and adhere to appropriate SLAs.

i3Works are a dynamic and fast-growing Portfolio, Programme and Project Management (P3M), Project Controls, Transformation and IT Service Management consultancy founded in 2014.

We primarily work within the Ministry of Defence, Nuclear, Public Sector, IT and Infrastructure sectors across the South west and increasingly nationwide, and pride ourselves on our efficient and effective delivery to our customers.

Our values are at the very core of who we are and what we represent.

We treat everyone in the business as an extension of our family and we go the extra mile to help each other thrive, ultimately for the benefit of our clients.

Role Summary:

The ITSM consultant will be responsible for working alongside our clients and partners to provide knowledge and experience from across the service lifecycle whether that be transitioning or maintaining live services.

You will work with Customers, Projects, 3rd Parties and key stakeholders, ensuring that the client's requirements are understood and fulfilled.

Using knowledge of ITSM best practice you will work with our clients to create or improve processes and procedures, ensuring these add value to the client's business.

Core Skills:

You will be providing consultancy support to clients around IT Service Management processes.

The below responsibilities are not exhaustive, it is a list of chosen responsibilities which you will need to demonstrate:

ITIL Foundation qualified V3 or above
Experience implementing ITIL based practices (Incident, Problem etc)
Demonstrable experience working within an ITSM environment using the ITIL framework
Knowledge of ITSM governance, e.g. Change Advisory Boards (CABs)
Demonstrable experience with ITSM tooling
Experience delivering Continual Service Improvement
Understanding of customer management / service experience
Must have excellent communication skills (written, verbal and presentational), showing tact, effective listening skills and present and defend points of view to a variety of audiences
Good organisational skills plus the ability to motivate people across an organisation to provide solutions
Ability to travel to client sites

Desirable:

Demonstrate an understanding in producing comprehensive Weekly, Monthly, Quarterly and Annual service reports via ITSM tooling or Business Intelligence reporting
Defence or Public Sector experience
A recognised Project Management Qualification

Benefits:

A competitive salary with annual bonus (performance dependent)
Private healthcare though Vitality
23 days holiday plus bank holidays (increasing by a day every year you're with the company rising to a maximum of 30 days + bank holidays)
5% company pension contribution
Company quarterly events and social events throughout the year

Job Types:
Full-time, Permanent

Base:
Remote Working and / or at client sites

Salary:
£55,000 to £70,000 per year dependant on experience

Job Types:
Full-time, Permanent

Salary:
£55,000.00-£70,000.00 per year

Benefits: