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    Applications Support Analyst - Aberdeen, United Kingdom - SWORD IT SOLUTIONS LIMITED

    SWORD IT SOLUTIONS LIMITED
    SWORD IT SOLUTIONS LIMITED Aberdeen, United Kingdom

    3 weeks ago

    Default job background
    Full time Technology / Internet
    Description

    Are you ready to play a crucial role in driving organizations on their data-driven journey?

    Sword constructs foundations across platforms, data, and applications. Our team shares a strong passion for technology and resolving intricate business challenges for our clients.

    Our fundamental values and culture revolve around valuing our team members, investing in training and career growth, and cultivating inclusive teams where everyone is encouraged to contribute towards achieving success. Prioritizing our team members and culture is at the core of everything we do. We gather measurable feedback annually to ensure continual enhancement and evolution of our services.

    If these principles resonate with you, and you are seeking to advance your career with an established and expanding company, we are excited to present a newly opened opportunity to become part of the Sword team as an Applications Support Analyst.

    We are enlarging our team and on the lookout for devoted Applications Support Analysts. As a member of our squad, you will have the chance to manage and supervise a diverse range of Oil and Gas business applications and systems, ensuring the seamless operation of critical business processes.

    Location: Aberdeen, UK (on-site).

    Requirements

    Here's a glimpse of what the role entails:

    • Service Requests – Take charge of service requests, creating personalized requests for aid
    • Incidents – Manage problem and incident-related tickets escalated to the Business Systems queue
    • Change Management – Initiate and represent Business Systems Change Requests in CAB. Oversee 3rd party vendors for their involvement
    • Problem Management – Investigate ongoing and identified issues to identify and resolve root causes
    • Implementing fixes and upgrades as needed, collaborating with third-party suppliers as required
    • Executing minor projects for enhancements and providing support for major projects as necessary
    • Supervising application configuration, user accounts, licenses, and data to ensure robust security, dependability, sustainability, and cost efficiency.

    Experience:

    • Proficient technical skills in deploying, managing, and supporting IT business applications
    • Strong aptitude for analysis, troubleshooting, and problem-solving
    • Knowledge of SQL/Oracle database administration
    • Familiarity with Web technologies and Windows Server environment
    • Understanding of application security aspects such as SSL, Service Accounts, Password Management, etc.
    • Strong problem-solving abilities
    • Outstanding communication skills and adeptness in collaborating with business stakeholders at all levels
    • Excellent customer service skills for identifying, gathering, validating, and fulfilling customer requirements
    • Capability to function in a complex environment, handling multiple activities concurrently
    • Experience in following established processes and procedures
    • Positive, proactive attitude
    • Readiness and enthusiasm to acquire new skills
    • Familiarity with ITIL processes and functions

    Benefits

    Our employees are supported and empowered to progress in their careers at Sword through personalized learning and development plans, in addition to competitive salary, pension, private health, wellness and insurance packages, flexible working options, and an employee assistance program.

    Sword is dedicated to upholding a diverse environment and is proud to be an equal opportunities employer. We ensure all applicants are treated fairly during the recruitment process regardless of various factors. If there's anything we can do to facilitate a more accessible hiring process, please inform our talent acquisition team when you apply so we can accommodate any necessary adjustments.

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